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Job description Assistant Operations Manager for website Paul Byron, Ireland's leading independent footwear retailer, currently has an exciting opportunity for an Assistant Operation Manager to join their expanding E-commerce team. Reporting to the Operations Manager you will be pivotal to ensuring the continued growth of our online business with the responsibility of supporting the Operations Manager in running the day-to-day operations of the E-Commerce team, including the customer service function. You will be managing a growing team across picking/packing, order management and customer support. Main areas of responsibility: Website order fulfilment Stock management Customer Service Implementing new processes and systems This is a warehouse-based role and therefore we are looking for candidates who have experience in working within a warehouse environment and can lead a successful team. There is a requirement to be on-premises to manage certain elements of the business operations Previous experience delivering process change and improvement is essential for this role. Your role will be to plan, organise, oversee and participate in the daily operations within the website warehouse while overseeing the dispatch and customer service teams. Your daily objectives will include, ensuring that all orders are dispatched within agreed targets, stock management procedures are followed, customer service queries are dealt with quickly and in in a professional manner, productivity targets are achieved and that all processes are kept running smoothly, promptly and efficiently. Business operations: Continuously analyse and improve operational systems to ensure consistently high levels of customer service are delivered throughout current and future business growth. Own the website order fulfilment process and challenge existing ways of working, processes, policies, and procedures to ensure the most effective and efficient is introduced. Experience in developing and rolling out new processes, procedures and best practice. Management experience leading and inspiring operational teams to deliver results Provide outstanding customer service to customers presenting both yourself and the company in a positive light at all times. Motivate and lead the team on a daily basis. Accountability for weekly scorecards including productivity and profitability. Continuous improvement through reporting non-compliance with processes and process improvement. Operating IT Systems. Maintaining statistical and financial records. Devising rotas for staff - ensure staffing levels match business needs Ensuring that quality objectives and delivery deadlines are met Recruiting, training, supervising and appraising the team Administering stock control Ensuring compliance with Health and Safety legislation at all times. Liaising with transport and IT companies. Internal Operations Team Leader Requirements and Qualifications Essential Drive and resilience - self-motivated, goal-driven, high energy, resilient, can work effectively with changing circumstances. Technology focus - interested in technology, intermediate IT skills, broad understanding of technology issues. Making an impact - good communicator in English, socially confident and self-assured, can speak with conviction and make decisions. Teamwork - co-operates as a team, supportive of the team, enjoys working in a team, fully contributes in the team. Reliability - starts and finishes tasks, keeps promises, organised, anticipates and is proactive. Experience of leading a successful and working in a warehouse environment is essential. Requirements: Minimum of 2 years' experience in managing role within a warehouse environment. 2-3 years relevant experience in office management/ customer service with 1-2 years experience at supervisory level managing a small team. Previous experience working in an online business is preferable but not essential. Demonstrated experience and knowledge in delivering excellent customer service. Customer centric: ability to train and mentor employees to deliver excellent customer experience through every part of business. Systematic with a focus on process improvement and change management. High level of organisation and forward planning Analytical in approach and systematic way of working Strong attention to detail and problem-solving abilities Knowledge of working with IT systems; computer literate with advanced Excel skills. Proficient knowledge of warehouse procedures and policies Excellent problem-solving skills and leadership qualities Ability to communicate and work with higher management. Confident in using own initiative to improve aspects of the warehouse function Strong communication both verbal and written Proven experience of developing and implementing process improvement Proven experience of driving team performance to ensure the achievement of KPIs Job Type: Permanent Benefits: Bike to work scheme Company pension Employee discount On-site parking Store discount Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Roscommon Town, CO. Roscommon: reliably commute or plan to relocate before starting work (required) Experience: Management: 2 years (preferred) Language: English (required) Work Location: In person