Reservation & Events Coordinator

Job Description - Wedding Coordinator Trump International Doonbeg is a coastalhaven, hidden on a sheltered corner of the Wild Atlantic Way where world-classgolf meets an intimate Spa, amazing food and access to the best activities,culture, heritage and one of the most picturesque settings Ireland has to offerfor conferences, meeting, incentives and special events. Recognised among the best championshipLinks Courses in the world and named best Golf Resort in Ireland by the IrishGolf Tour Operators Association. At the heart of the resort is the IrishCountry house hotel with one of Irelands best Hotel Restaurants, the Ocean ViewRestaurant. And Ocean is a recurring theme, ever present with stunning views ofthe rolling waves and the rugged landscape stretching as far as the eye can seeto the Cliffs of Moher. Certified as a GREAT PLACE TOWORK, Trump International Doonbeg is home to a proud and motivatedworkforce of over 300 staff during high season, offering a world class 5 StarHotel workplace, with the beauty and balance of west Clare living. Job Title: WeddingCoordinator Department: Sales & Marketing ResponsibleTo: Director of Sales & Marketing / Sales & MarketingManager Main Purposeof Job: The wedding coordinator will manage the entire sales process, fromenquiry to booking and delivery of the event. They will be the main point ofcontact for couples and must have excellent communication skills, both inperson and via phone and email. The Wedding Coordinator must have exceptionalattention to detail and be able to prepare operations sheets for each weddingor event, detailing the couple's requests and communicating this effectively toall relevant departments Liaises with: All departments MAIN DUTIES To handle allincoming enquiries pertaining to the Wedding segment with an efficient,professional and friendly client-orientated approach. Ensuring finaldetails for weddings and events are accurate and communicated effectively toall departments. (Attention to detail and brand standard is imperative).Issue Contractsfor confirmed wedding bookings and ensure the deposit schedule is executed.Ensure functionsheets are accurate and distributed efficiently to all relevant departments inthe resortLiaise closelywith the operations team Assist inpreparing bills correctly. Ensure correct billing procedures are followed andcommunicated directly with the Accounts Department.Ensure theaccuracy of diary management by maintaining an efficient option date system& following up on daily activities. Work with the Sales Team tomaximise weddings on specific wedding months as highlighted. To maintainup-to-date and efficient files on all enquiries held on the books and aneffective option date system.To keep detailedinformation on all the reasons for lost business whether regretted, tentativeor definite and the action taken.Ensure all leadsare logged.To organise andattend all relevant Wedding Fairs and action follow-up accordingly as statedabove.Conduct privateshow rounds of the Resort to prospective couplesNegotiate withclients through the use of creative presentations and event proposals, toachieve both maximum revenue/profit potential and fulfilment of contractualresponsibilities while satisfying client needsProvide support toadditional departments as necessary including working closely with ouroperations team who are responsible for on the ground delivery of each event. QUALIFYING CRITERIA A minimum of 2 years' experience in an events/weddingrole (preferred)A competent professional salesperson and an excellentcommunicatorExceptional attention to detailA positive, professional, and friendly approachFocused on providing exceptional customer serviceAbility to work on own initiative, multitask and workunder pressureMust be flexible and accept a demanding work schedulein a busy environmentCompetent in Microsoft Word, Outlook, and ExcelAbility to learn and utilize various computer softwareprogramsFluent in English BENEFITS Regularly stocked canteenfor meals, snacksand beverages while on duty.Staff discounts in our Hotel,Spa & Golf course.Discounted staff and friends and family ratesavailable in other group properties in the UnitedStates, and the United Kingdom.Free Car parking.Regular staff appreciation initiatives.Opportunities to developand grow throughassisted educational opportunities.Sick Benefit scheme.Personal locker where required.