Administrator

Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a -year heritage of caring for communities. WBA Digital and IT Solutions Ireland Ltd (WBA D&ITS) is designed to support innovation in healthcare technology with the agility to respond quickly to WBA’s operational needs through a 24/7 ‘follow the sun’ model. WBA D&ITS optimizes pharmacy software platform operations by centrally managing selected digital pharmacy products.Our people are the reason for our success, and our focus is to scale and grow our Dublin office, simultaneously delivering work for Walgreens. We believe in hiring great people, and we want to ensure everyone has the best possible work experience every day. Together we strive to deliver 'More joyful lives through better health!'The Service Admin role is an integral part of the Infrastructure and Operation Services (RunOps) function within WBA Digital & IT Solutions (Ireland) Ltd. (referred to as D&ITS).This role will predominantly support the RunOps team through key administrative activities such as documentation management, scheduling, meeting support, note taking and service delivery support that will help the team stay organized and operating like a well-oiled machine.Reporting to the D&ITS’s Service Lead and working with a global RunOps organization, the ideal candidate will be a highly motivated and driven individual who will take initiative to execute on an array of administrative tasks.The Service Admin will also provide support to ITIL processes owned by the RunOps service team as needed. General knowledge of project management and service delivery would be helpful for this role. This is a hybrid position based in our Dublin 2 offices.What you will do:The Service Admin’s key responsibilities will be to:·Perform various administrative tasks, including but not limited to managing documents, organising records and updating databases.·Using MS Excel and other tools, conducting deep dive analysis of IT applications and searching out efficiencies in IT practices and processes·Deliver presentations to peers on analysis findings and recommendations.·Provide meeting support by attending meetings, taking accurate minutes, distributing meeting agendas and following up on open action items to ensure timely resolution.·Maintain and organise IT-related evidence, including incident reports, change records, and service requests, ensuring accurate and timely retrieval upon request.·Coordinate and manage calendars, schedule appointments, arrange meetings and ensure all necessary resources are available.Detailed Responsibilities:·Provide general administrative support to the RunOps team, including assisting in the preparation of reports, presentations, and other relevant materials.·Conduct research and gather information as required for projects, presentations, or other departmental needs.·Conduct deep dive analysis and using MS Office suite to present to stakeholders.·Lead presentations demonstrating evidence and compliance to internal and external auditors.·Communicate effectively and professionally, both verbally and in writing, to convey information, instructions, and updates.·Collaborate with the RunOps team to ensure adherence to ITIL best practices and support continuous service improvement efforts.·Coordinate with internal and external stakeholders to find suitable meeting times and resolve scheduling conflicts.·Attend meetings and record accurate minutes, capturing key discussions, decisions, and action items.·Prepare and distribute meeting agendas, ensuring participants are well-informed and prepared.·Follow up on action items and ensure timely completion by communication with relevant stakeholders.·Coordinate meeting logistics, including scheduling, booking rooms, arranging necessary AV equipment, etc.·Perform general administrative tasks such as filing, scanning, photocopying, and organizing documents.·Maintain electronic and physical filing systems, ensuring documents are easily accessible and properly labelled.·Manage calendars for RunOps team members, scheduling appointments, meetings, and events.What will make you successful:You will be able to: ·Understand ITIL processes, including incident management, change management and service request management.·Develop familiarity with IT systems, infrastructure, and emerging trends to provide informed administrative support.·Work with the leadership team to deliver, monitor and communicate progress towards goals.·Enhance organizational skills by managing documentation, evidence, and administrative tasks efficiently.·Develop strong written and verbal communication skills by actively participating in meetings, taking meeting meetings and conveying information effectively to various stakeholders.·Cultivate professional communication etiquette and adapt communication styles to a range of audiences.·Demonstrate a proactive approach to work by taking initiative, seeking opportunities to contribute, and showing ownership of responsibilities.…..Have:·IT-related field or project management experience (2-3 years)·Advanced proficiency using MS office projects (Word, Excel, PowerPoint)·Excellent written and verbal communication skills·An optimistic, positive, pragmatic, can-do mindset·Enthusiasm about supporting a global team·Accuracy and attention to detail·Self-motivation and drive…..And be experienced with:·Problem solving experience in an IT infrastructure environment·Project planning and task prioritization·Documentation management·Meeting management·ITIL foundation and Project Management (introductory level)We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please do not hesitate to apply — we would love to hear from you.WBA D&ITS is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, colour, age, family status, disability, religion, sex, sexual orientation, gender identity, nationality, or ethnic origin.#LI-JM4