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About us Fenergo is the leading provider of Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management and fintech firms onboard and manage clients throughout their client lifecycle. Its software digitally orchestrates every client journey from initial Know your Customer (KYC) and client onboarding, automating regulatory compliance and enabling continuous monitoring throughout the client lifecycle (transaction monitoring, perpetual KYC), all the way to client offboarding. Fenergo is recognized for its in-depth financial services and regulatory expertise and out-of-the-box rules engine which ensures financial institutions are future-proofed against evolving Environmental, Social and Governance (ESG), KYC, Anti-Money-Laundering (AML), tax and prudential regulations across 120+ jurisdictions. Headquartered in Dublin, Ireland, Fenergo has offices in North America, the UK, Poland, Spain, South Africa, Asia Pacific, and the United Arab Emirates. What does this role entail? We are seeking an innovative Senior Instructional Designer with experience in customer enablement and knowledge management programs within a SaaS organisation. The successful candidate will play a key role in developing innovative learning solutions for both internal employees and external clients. They will lead the design and development of learning and knowledge management resources to drive organizational learning, enhance employee capabilities, and deliver value to our clients. Your Responsibilities Instructional Design Leadership: Lead the design and development of innovative learning solutions, including e-learning modules, webinars, videos, simulations, and other digital learning resources. Apply instructional design principles, adult learning theories, and best practices to create engaging, interactive, and effective learning experiences. Knowledge Management: Design knowledge management frameworks, processes, and tools to capture, organize, and disseminate internal and external knowledge assets. Client-Focused Solutions: Collaborate with internal stakeholders and external clients to understand their learning needs, business objectives, and knowledge management challenges. Design customized learning solutions and knowledge management strategies to address client requirements and deliver measurable business impact. Content Development and Curation: Create high-quality learning content and knowledge resources on a variety of topics, including product training, industry trends, best practices, and skill development. Curate existing content and knowledge assets, leveraging internal and external sources to provide comprehensive learning experiences for employees and clients. Brings a project management mindset to the role effectively managing the research, design, development using relevant tools and methodologies to deliver against project deadlines. Technology Integration: Evaluate and recommend learning technologies and platforms to enhance knowledge management capabilities and support scalable learning solutions. Partner with IT and product teams to integrate learning technologies with existing systems and applications, ensuring seamless user experiences. Measurement and Evaluation: Define learning objectives, performance metrics, and evaluation criteria to assess the effectiveness and impact of learning solutions and knowledge management initiatives. Conduct post-implementation reviews and analyses to identify opportunities for continuous improvement and optimization. Requirements Key Expectations Bachelor's or Master's degree in Instructional Design, Educational Technology, Knowledge Management, or related field. 5+ years of experience in instructional design, e-learning development, and knowledge management, preferably in a SaaS or technology-driven environment. Strong expertise in instructional design methodologies, learning technologies (e.g., LMS (Learning Management Systems), authoring tools), and multimedia development tools (e.g., Adobe Creative Suite). Demonstrated knowledge of knowledge management principles, practices, and tools, with a focus on capturing, organizing, and sharing tacit and explicit knowledge. Excellent project management skills, with the ability to manage multiple projects simultaneously and deliver high-quality results on time and within budget. Exceptional communication, collaboration, and stakeholder management skills, with the ability to work effectively with cross-functional teams and external clients. Creative thinking, problem-solving abilities, and a passion for innovation in learning and knowledge management. Our promise to you We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs. What we value is at the CORE of how we succeed: · C ollaboration: Working together to achieve our best · O utcomes: Drive Success in every engagement · R espect: A collective feeling of inclusion and belonging · E xcellence: Continuously raising the bar Benefits What’s in it for you? Healthcare cover through the VHI Company pension contribution Life assurance/ Income protection 23 days annual leave 3 company days Annual bonus opportunity Work From Home set-up allowance Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more Buddy system for all new starters Collaborative working environment Extensive training programs, classroom and online, through ‘Fenergo University’ Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies Defined training and role tracking to allow you see and assess your own career development and progress. Active sports and social club State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area Diversity, Equality, and Inclusivity Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.