IT Service Analyst L1

Your Responsibilities: Provide first-line technical support to staff, addressing IT-related issues via phone, email, and in-person.Diagnose and resolve hardware and software problems, including laptops, desktops, printers, and mobile devices.Assist with the setup, configuration, and troubleshooting of various applications, including Microsoft Office Suite, document management systems, and legal-specific software.Log and manage incidents using the firm's ticketing system, ensuring timely resolution and accurate documentation.Escalate complex issues to Level Two support or other relevant teams as necessary.Monitor and follow up on outstanding tickets to ensure SLAs are met.Provide support and guidance to users on IT-related queries and best practices.Conduct IT inductions for new hires, including setting up user accounts, email, and necessary applications.Create and maintain user guides and documentation for common IT procedures and issues.Work collaboratively with the IT team to support larger projects and initiatives.Communicate effectively with users at all levels, providing clear and concise information and instructions.Maintain a high level of customer service and professionalism at all times. Your Education & Qualifications: A degree in Information Technology, Computer Science, or a related field is preferred.Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.Proficiency in Windows and Mac OS environments.Familiarity with Microsoft Office Suite and Office 365.Basic understanding of network principles, including TCP/IP, DNS, and VPN.Experience with remote support tools and ticketing systems.Ability to work independently and as part of a team.High level of attention to detail and organizational skills.Previous experience in an IT support role, preferably within a professional services environment.Experience in a law firm or legal environment is a plus. Please APPLY directly or feel free to contact me on 01791 7002 / sarao@therecruitmentcompany.com for further details.