Senior Receptionist

A fantastic opportunity to join the team at  Mount Wolseley Hotel, Spa & Golf Resort  as  Senior Receptionist. Mount Wolseley Hotel in Carlow is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure. Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service. Overview of Role Primarily supervises reception team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements. Requirements: A minimum of 2 years experience in similar role in Hotel is essential.    Responsibilities will include but are not limited to the following: Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Ensure outstanding customer care at all times and maintain a friendly, cheerful and courteous demeanour at all times. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner Allocate rooms to expected arrivals after checking the guests' preferences and special requests. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. Perks and Benefits of working at  Mount Wolseley Hotel, Spa & Golf Resort Very competitive hourly wage PRSA pension scheme Career progression opportunities across the Windward group Employee Assistance Programme Digital Wellness Programme Complimentary, high quality meals on duty including breakfast, lunch & dinner Complimentary barista-style coffee Discounted room & dining rates in Windward properties for you as well as friends and family Refer-a-friend scheme Training and development opportunities dedicated to your development Employee awards & staff recognition scheme including employee of the month, long service awards,  team recognition days and random treat days About Windward Management Mount Wolseley Hotel, Spa & Golf Resort  is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of  approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality  management company, managing and operating hotels on behalf of their owners. Join Us Today as a Senior Receptionist!