Receptionist - The Gleneagle Hotel

The 4*   Gleneagle Hotel & Gleneagle INEC Arena   certified as a  Great Place to Work , is recruiting for a Receptionist to join their Front Office team. This role of Receptionist is critical for our guests first impression and welcome to the hotel. Reception is the beating heart of our hotel and really sets the tone for a great experience for all of our guests. The Gleneagle Hotel has 279 bedrooms, self-catering apartments, live entertainment nightly, extensive leisure centre facilities, and a selection of bars and restaurants. We also have conferencing and banqueting facilities catering for conferences of all sizes, banquets, concerts and a wide variety of other events. Our guests include families, special interest breaks, business tourism visitors, tour groups and people attending a show in the INEC Arena or INEC Club.   If you work well as part of a close knit team, really enjoy guest interactions and take pride in your work and in attention to detail this role is for you. It will suit you if you already have experience in Reception in a smaller property and are looking to develop in your career, or if you have worked in a guest facing role including Reception in a large hotel and are looking to gain further experience. The Gleneagle Hotel prides itself on offering development opportunities to all of our employees with over 90% of supervisors and managers developed internally. Working with us will open doors to new experiences and opportunities. The Role: Manage a smooth guest check in and check out and all guest queries in a warm, authentic and knowledgeable manner Emphasise our inhouse facilities, local attractions and places of interest for our guests so that they get the most from their stay with us and in Killarney Ensuring all guest billing, accounts are accurate and presented to the guest for payment as part of their departure Work as part of the overall hotel team providing information to other departments Comply with departments operational procedures  The Ideal Candidate: Previous experience in Reception role in 3*,4* or 5* hotel Warm, positive personality with genuine interest in guest care Team player and also willing to use own initiative when needed  Focus on attention to detail      Our offer to you:         Year-round employment         Paid online training prior to starting         HR support throughout onboarding process         Employee referral bonus           Complimentary bus to and from town centre         Free onsite car parking         Free meals, tea & coffee on duty         Uniform provided         Discounted freshly ground coffees, cappuccinos, lattes in our hotel shop         Equal opportunity for training and career development with the Gleneagle Group         Paid internal and external training days         Free use of gym, 25m swimming pool, jacuzzi, steam room, sauna, squash courts, tennis courts, pitch & putt           Discounted leisure club membership for family members         Special rates for family and friends in our hotels and self-catering properties         Discounted dining rates for family for special occasions           Employee of the Month         Annual Employee Gala Awards Event         Annual staff party and children's party         Staff discount on gifts in our hotel shop         2-night stay for two people in a hotel of your choice after 12 months service         Discounted tickets for specific Gleneagle INEC or hotel entertainment events           Access to trained mental health first aiders         Access to the Quiet Room     Employee wellbeing events