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Job Description Roles & Responsibilities To maximise hotel profitable revenue for bedrooms. To ensure guest satisfaction by managing Room Reservation and Group Reservations, under the direction of the General Manager. Manage and maintain group and transient inventory controls Develop, monitor and adjust sales and pricing strategies. Provide critical analysis of strategies, room statistics and demand factors Conduct competitive and demand analysis. Maintain distribution channel data integrity. Manage no-show and cancelled reservations and process charges according to hotel policy. Participate and prepare rolling forecast and annual budget for the property using PMS, and forecasting tools Right Revenue Ensure that all room statistics reports, including voucher and social media, and any other related reports are accurate and consistent. Requirements: 1-year previous experience in a reception/reservations role in a hotel Previous experience using Hotsoft a distinct advantage Excellent customer care skills Excellent command of the English language both written and oral is essential Highly motivated, and a team player. If this opportunity sounds right for you, apply now to take the next step in your hospitality career! Additional Information Great employee benefits as part of the overall package. Sick pay On-site parking Employee discount Bike to work scheme Employee assistance program Food allowance Company events
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