Customer Service - Finance

Join our Client's Credit Control function, where you'll play a vital role in cash collection. Based in Dublin City Centre, this position requires a focus on engaging with clients primarily over the phone. You will be based in the office 5 days per week, from 9am - 5:30pm. Job Overview: As part of the Payment Team, you'll report to the Payment Team Senior. We're seeking a bright, confident, and positive individual with excellent communication skills. The role demands agility in a fast-paced, dynamic environment. Responsibilities: Contacting clients regarding overdue accounts, primarily via telephone. Handling payment and service queries with excellence, ensuring 'Super Service' standards. Recording accurate and timely notes on systems for efficient record-keeping. Processing debit/credit card payments and liaising with the local team for smooth operations. Completing account adjustments as needed and providing comprehensive case histories when necessary. Role Metrics: Meeting credit control tasks within specified timelines. Achieving targets for cash collection, Direct Debit coverage, and outbound calls. Maintaining high attendance and punctuality standards. Qualifications: Previous experience in customer service. Strong problem-solving skills. Ability to thrive in a phone-centric role. Proficiency in relevant computer applications. 47298CHR INDIRE