Customer Support Specialist • German | Fintech industry | Cork office

Location: onsite in Cork office, IrelandHours of operation: current shift: 8.00am to 4.30 pm, 5 days a week across the full week (Mon-Sun) but subject to changeSalary: €31,500 gross per annum + €1000 gross sign on bonus + performance bonusWe offer up to 4 weeks accommodation for candidates relocating from outside of Ireland If you love solving puzzles then you will love this job! Are you someone who loves the latest tech? Or maybe you want to explore a new opportunity in this exciting industry!One of our most exciting clients, a company who is a giant in the fintech industry, is currently looking for passionate customer service specialists, who will be at the forefront of the business assisting their customers. Join us as a German Customer Service Specialist!A day in the life of a German Customer Service SpecialistAs a Customer Service Specialist in the fintech industry everyday will be a different and exciting day. You will help customers by investigating, researching and identifying issues and facing different situations. You’ll have the opportunity to improve your communication and problem solving skills day by day through direct communication with different customers via email/chat and sometimes phone calls in a friendly and respectful manner. You will be part of a vibrant, friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.The well-being of our employees is fundamental for us at TELUS International. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team as well as other committees, to make the working environment joyful and fun.Responsibilities, tasks and projectsWe believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow. As part of the customer support team, you might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience. What we NEED you to have:Fluent level of English and GermanFriendly and communicative person with strong customer focusSelf-driven and result-orientatedComfortable working with computers and able to work with multiple systems, learn and adapt to new onesWhat we would LOVE you to have:Previous customer support experienceAn interest in all things tech!What’s in it for you:As part of this team, you will be a member of a quickly growing company with plenty of potential to grow your career. At TELUS International Ireland, we care about you both personally and professionally.  You will be part of a friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.  The well-being of our employees is fundamental for us at TELUS International. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team and other committees, to make the working environment joyful and fun.  Are you still thinking about it?  Stable job, Regular training, Great rewards for referring your friends, Multilingual exposure, Multiple bonuses, Community projects and way more!  We also care about your wellbeing! From day 1 you get free access to benefits like On-Site Doctor, Occupational Health Advisor, affordable GP scheme or Vision Eye Test. Do you want private medical insurance coverage? We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based)!  Transport: Do you have a car? Car park. Would you prefer cycling? Bike to Work scheme (tax relief). Are you more likely to get the bus? Taxsaver Leap Cards. In the office, you’ll enjoy our inspiring, fun and innovative space with ‘relax’ and ‘play’ areas, gym, subsidised canteen and coffee stations.  Community projects - want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long. What happens next?