Technical Support Engineer EMEA

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit . As a Technical Support Engineer, you’ll be on the forefront of the Gong customer experience, creating #ravingfans by providing a white-glove support experience for our largest customers. Support Engineers are proactive, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term.RESPONSIBILITIES  Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.Master Gong product(s) and provide integration expertise for 3rd party solutions, including: telephony systems, web conferencing, Salesforce, and API usage.Build internal relationships and collaborate closely with Engineering to triage potential bugs, build test cases, identify workarounds and keep stakeholders informed every step of the way.This is a small team! Everyone has an opportunity to represent the Voice of the Customer with Success, Sales and Product teams to influence priorities, resources, roadmaps and deliverables.Create innovative resources to equip and educate customers and peers (documentation, training, processes, tools). QUALIFICATIONS  Experienced Technical Support Engineer (2-4 years of experience) interested in going above and beyond for customers to create #ravingfansExcellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiencesPrevious B2B SaaS or enterprise software experienceSelf-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environmentCreative, resourceful, detail-oriented and well organizedProven track record of demonstrated ability to deep dive and find solutionsCollege graduate with a technical degree or equivalent hands-on experienceTechnical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9Technical experience in one or more of the following is preferred: Salesforce Sales Cloud (1-2 years), API developer support, object oriented programming languages or other scripting languages. Gong believes in offering competitive compensation and benefits tailored to the local region.