Casual Toll Operator

The collection of tolls at Southlink N25 toll plaza. To correctly identify vehicles by class / type, to collect the appropriate tolls and to issue change and receipts as appropriate in an efficient and customer friendly manner. To assist in maintaining optimum traffic flow so as to minimise delay, maximise throughput and meet business targets and ensure customer satisfaction with the tolling service. To follow established procedures for handling of cash, transfer to the Cash Office and completion of the ‘cashup’ procedure at end of shift / work session. To ensure that all customer enquiries and complaints received at toll booths are addressed and / or reported and escalated as appropriate in accordance with established procedures. Essential to the role: 2nd level education Experience working in a customer service orientated environment Experience working in a cash handling role Good numerical ability Detail conscious Ability to communicate effectively, both verbally and in writing (in English) Ability to deal with members of the public in respect of queries, complaints and the enforcement of Company policies and procedures Ability to handle customer conflict Adaptable and flexible with a willingness to work irregular hours Friendly and outgoing personality Ability to work as part of a team Self-motivated and enthusiastic