Assistant Front Office Manager

A fantastic opportunity  to join the team at  Mount Wolseley Hotel, Spa & Golf Resort  as our  Assistant Front Office Manager. We offer an amazing opportunity to join our experienced team, we facilitate and mentor progression and growth opportunities to those seasoned hospitality candidates looking to move to the next step on their career ladder! Mount Wolseley Hotel in Carlow is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure. Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service. Job Overview: Responsible for all aspects of the Front Office Department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with Hotel Policies and Procedures. You will provide leadership and support to all members of the Reception Team, implement and enforce the Hotel Standards of Excellence in all areas within your remit. Responsibilities include but are not limited to:   Efficient and professional operation of all Reception team members. Visible in the front of house during busy times to assist the front desk team and to ensure smooth guest service. Ensures all team members are trained on technical and service aspects of their position. Ensure all team members clearly understand their job roles, responsibilities and performance expectations. Ensure good communication between all departments and the reception team to better serve our guests. Manage and monitor activities of all employees in the department making sure they adhere to the standards of excellence and to the guidelines set out in the employee guidebook, hotel policies and procedures, coaching training and correcting where needed. Maintain a professional and high quality service oriented environment at all times. Act as a manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. Inform all Reception staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escorts to accommodation if appropriate. Supervise and upsell at the Front desk and work with the management team to try to maximise revenue for the hotel. Work closely with the housekeeping department to improve guest services and foster cross departmental communication. Coordinate daily activities with the management team on a daily basis. Ensure staff are fully trained in emergency procedures. Skills/Experience to include but are not limited to:   Excellent high standards of customer service and shall be flexible with regards to working hours. Ability to maintain a high level of confidentiality in relation to all aspects of business. Working knowledge of all Front Office systems. Communicate goals; motivate and guide team members towards goal accomplishment. Perks and Benefits of working at  Mount Wolseley Hotel, Spa & Golf Resort Very competitive hourly wage PRSA pension scheme Career progression opportunities across the Windward group Employee Assistance Programme Digital Wellness Programme Complimentary, high quality meals on duty including breakfast, lunch & dinner Complimentary barista-style coffee Discounted room & dining rates in Windward properties for you as well as friends and family Refer-a-friend scheme Training and development opportunities dedicated to your development Employee awards & staff recognition scheme including employee of the month, long service awards,  team recognition days and random treat days About Windward Management Mount Wolseley Hotel, Spa & Golf Resort  is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of  approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality  management company, managing and operating hotels on behalf of their owners. Join Us Today as an Assistant Front Office Manager!