Group reservations agent - maternity cover

The Rose Hotel is a 4 star hotel, located in Tralee, Co Kerry. We have 161 bedrooms, 2 restaurants, 2 bars, function room, meeting rooms, spa and gym. We are currently looking for a Tour Group Reservations Agent for maternity cover (at least 6 months) to work as part our Front of House team and who has a passion for the hotel industry and delivering a high standard of service. . Main duties include: Liaise with Tour Operators, for all bookings including Series, Ad Hoc and FIT Respond to all group and FIT enquiries, ensuring timely submission of quotations to clients and systematic follow up of all enquiries/quotations Manage all group bookings from provisional group booking stage through to final bill payment and acknowledgement Encourage and develop relationships with new and existing clients, working closely with the sales department to drive business for all departments of the hotel Have a good knowledge of Tour Groups and the operations involved in them Maintain a positive and professional relationship with all of our Tour Operators Managing all administration and communication with various departments to the highest standard including daily and weekly reporting at daily/operational meetings Input and manage group bookings and dining requirements from initial enquiry to departure, ensuring they are kept up-dated with any changes, by following the group booking procedure Being flexible in your role by assisting reservations and the front desk during busy demand periods and covering a shift if necessary Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate and cancellation policies. Manage Billing and process payments for groups and prepare billing for accounts when credit facilities are in place.  To liaise with and work closely with the Revenue Manager. To always follow and comply with the Health & Safety standards within the hotel To attend any training both external and in house that is required Requirement for the role: Must have a minimum of 2 years experience in a similar role Must have a keen eye for detail To be able to work in a fast paced, busy office environment To possess excellent telephone and email communication skills To have excellent written and spoken English To enjoy working as part of a team To be passionate about customer care Must be able to work flexible working hours if required Benefits of working in The Rose Hotel: Full time employment as the hotel is open all year round Provided with uniform Provided with training in the role Free carparking Free tea/coffee Access to the hotel gym Bike to Work Scheme Maternity leave cover for at least 6 months with the possibility of it being extended.