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IT-Support, 1st-Level-Support, Hardware, Standardsoftware, Anwendersupport, Microsoft Windows 10, Systemintegration, Konfiguration, Active Directory, Anwenderbetreuung, IT, LDAP, Netzwerkinfrastruktur, Ticketsysteme, Backup, Microsoft Windows Server Employee (m/f/d) User support and user assistance Jägerstraße 22/23, 10117 Berlin Full-time The Berlin-Brandenburg Academy of Sciences and Humanities (BBAW) is an association of scientists with over 300 years of history that promotes dialog between science and society. Its scientific profile is characterized above all by basic research in the humanities and cultural sciences, interdisciplinary social and political consulting in various fields and the communication of science to the public. The task of the "Information Technology" (IT) division of the TELOTA - IT/DH department of the BBAW is the smooth and demand-oriented provision and maintenance of central services and IT services for the digital operation of the administration, scientific research projects, archive and library as well as for the interdisciplinary working groups. In addition to supporting users of the IT services, this also includes the hardware components for servers, storage and networks. The IT department operates several server rooms at the various BBAW locations. For its IT department, the Academy is looking for a Employee (m/f/d) User support and user support to the extent of 100% of the regular weekly working time (divisible if necessary) Your tasks: IT support and user support User-oriented user support as part of first-level support Receiving user inquiries about the hardware used, standard software and established services Analyzing, diagnosing and resolving hardware and software problems, special situations and incidents Provision, configuration, administration and maintenance of clients and end devices as well as other peripherals, including software Creation and management of user profiles Continuous further development of service processes and technology used Adaptation and maintenance of the database-supported IT management system (inventory management) Ensuring the operational readiness of Windows-based server systems Configuration and administration of Windows servers Procurement of hardware and software Determination of requirements in IT procurement issues Planning, selection and organization of new and existing software licenses and hardware inventories Independent, regular revision of specifications for standard hardware models Technical and content-related input for award procedures Request for quotations and independent communication with dealers Invoice processing in close cooperation with the finance department Coordination and processing of warranty and repair cases Planning the possible uses of hardware and/or software that is no longer in use Documentation of activities, systems and recommendations for action Your profile: Completed vocational training as an IT specialist (system integration) or comparable qualification proven by professional experience At least three years of relevant professional experience in the above-mentioned key tasks Very good knowledge of Microsoft Windows 10/11 and Office 2013-2021 administration Good knowledge of directory services (AD/LDAP) Solid and up-to-date knowledge of Windows Server systems 2012-2022 Knowledge of current client/server network infrastructure Basic knowledge of virtualization technologies Basic knowledge of backup and recovery Practical experience in first-level support with ticket systems and remote support Experience with client and peripheral hardware German language skills (min C1) spoken and written A structured, results- and service-oriented way of working Ability to work in a team as well as good communication and cooperation skills Willingness for continuous further development Experience in public procurement law (VOL or UVgO, EVB-IT) and basic commercial knowledge are also desirable Our offer: An attractive workplace at Gendarmenmarkt in Berlin-Mitte with the possibility of mobile working by arrangement A varied job in an interdisciplinary team, across all areas of IT Company pension scheme and capital-forming benefits Subsidy for the VBB company ticket 30 days vacation for a full-time job; in addition, the 24.12. and 31.12. are exempt Opportunities for professional development Family-friendly working conditions Remuneration is in accordance with pay group E 9 TV-L Berlin. The place of work is Berlin. The Berlin-Brandenburg Academy of Sciences and Humanities endeavors to increase the proportion of women in areas in which they are underrepresented in accordance with the State Equal Opportunities Act and the Women's Promotion Plan, therefore applications from women are expressly encouraged. Applications from people with a migration background are expressly encouraged. Applications from severely disabled persons will be given priority if they are equally suitable. Please send your informative written application documents, preferably electronically in a PDF file (max. 5 MB) under the reference number IT 01 2024 by 12.05.2024 to Please note that we will contact you after the application deadline and that you will not receive a separate confirmation after uploading your application file. Please upload your application portfolio under the following link: https://nubes.bbaw.de/s/6AGtKH3yTf9DLbx Berlin-Brandenburg Academy of Sciences and Humanities Department of Human Resources and Law Ms. Ines Hanke Jägerstraße 22/23, 10117 Berlin