Cafe Team Lead

We are looking for a Cafe Team Lead in our Avoca Suffolk Street Store. This is a full time role, 5 days over 7 per week, for immediate start. Job Specification The role of a Cafe Team Lead is to provide support for the wider management team, and to be a team lead for employees in your department when a manager is absent.  Roles and Responsibilities Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary. Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details. Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc. Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO's and maintaining excellent supplier relationships.Adhering to Avoca systems and procedures. Act as a brand guardian to ensure consistency across the breadth of our offering Drive innovation, embrace change and support the team in the delivery of new concepts Ensure retail visual merchandising and displays are in keeping with Avoca brand standards Full compliance with health & safety and Food Safety requirements throughout our operations Requirements 3 - 5 years' experience in a high-end customer facing retail business Experienced barista Highly organized with an ability to multi-task, priorities and work to tight deadlines Must be strategic, commercial minded with a clear vision and a passion for retail Excellent customer service skills - the ability to go "above and beyond" Be a creative and innovative thinker Be a teamwork champion Flexibility - The nature of the business is dependent on customer service which requires certain aspects of flexibility such as roster changes, cover on days that are short-staffed that may be in different areas of the store. Why work with us? We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits: Pension Scheme Professional Development Employee Assistance Programme Employee Share Purchase Plan Employee Referral Bonus Family Friendly Policies Life Assurance Benefit Cycle To Work Scheme Health & Wellness Programmes Avoca is an equal opportunities employer. Skills: Retail   Customer Service   Sales