Embedded Service Engineer

Embedded Service Engineer An Irish Tech Company situated in Dublin is seeking Embedded Service Engineer, AV/VC experience, and Crestron, Polycom, QSC, would be an advantage. Monday to Friday role (07:30 to 16:00) and amazing benefits package available. The position is permanent and involves on-site work. Notes that all applicants must be legible to work in Irelandand resident in Dublin region to be considered for this position.Salary:€40k to €45k and Benefits.·Reporting to our client Operations Manager. ·Based in Dublin City Centre Based Corporate Office – Dublin 1Responsibilities: ·Act as our client’s Representative. Full Time On-Site Support Engineer·On-Site end user training ·Establish and maintain KPI’s. ·Become Fully Certified on all products supported by our client’s SI. ·Liaise with other support Staff involved in SLA. ·Conduct Regular Meetings with On Site Stakeholders ·Help to promote the value of our client’s & onsite staffing services. ·Drive the creation and enhancement of all onsite documentation (including Standard Operating Procedures (SOP) and Onsite Staff Handbooks). Ensure documentation processes and procedures are maintained in accordance with Client and company requirements. ·Devise coverage plan that is consistent with client’s holiday schedule ·Overtime/Event Support Out of Hours may be required from time to time. Responsibilities: ·Take responsibility for Audio Visual Support and ensure that a world class customer service is experienced by all through the following: oDisplay a sense of empathy/urgency. oFollow up frequently with the customer utilising clear and concise communication. oEscalate customer impacting issues/delays to Operations Manager. ·Provide Best-in-class, quality, hands on AV support services, to Customers through all available channels, meeting or exceeding their expectations at every opportunity, with exceptional customer follow up. ·Support a wide range of technology equipment, solutions, and devices for both hardware and software including AV equipment, understanding AV/ VC infrastructure (hardware and software), AV/VC support experience (set up/ testing/configuration/ operation and troubleshooting of equipment and devices) plus general IT/Networking knowledge. and other miscellaneous AV related equipment or cabling. ·Work professionally with all levels of the organisation in a highly corporate environment T KWETB AV Upgrade.·Comply with and enforce H&S Policies ·Other duties and requirements as needed to support the business. Requirements: ·Avixa CTS (to be achieved with 12 months, if not already held) ·Certificates in Crestron, Polycom, QSC (on Going Training) would be an advantage. ·Proven track record in A/V support & Installations of Crestron, Polycom & Leading Display & Projector Brands. ·Minimum 2 Years experience ·Excellent communication and interpersonal skills, both verbal and written ·Ability to balance multiple tasks with changing priorities. ·Excellent communication and interpersonal skills, both verbal and written Package: ·Salary – €40-€45K ·Pension Option after 1 Years Service ·21 Days Annual Leave ·Participation in Employee Assistance Program ·Laptop ·Phone ·21 days holidays, increasing to 23 after 2 years’ service. ·Working Hours: 40Hrs per week excluding ½ hour lunch, Site specific times may apply.To apply or find out more please contact or 01 .#LI–RT1