Food and Beverage Manager

Job Description Guest Relations ·       To greet guests in a warm, friendly and courteous fashion and tend to them in a professional manner. ·       To present guests with menus and to ensure that orders are taken efficiently and served according to Company standard. ·       To answer the telephone and take reservations as per Company standard. ·       To handle any guest complaints in a professional and prompt manner with the support of your Manager/Supervisor. Leadership ·       To lead your team by example and to display passion and optimism. ·       To conduct probation reviews and one to one meetings with team members within the appropriate timeframes. ·       To accurately complete probation review and one to one meeting forms and submit to HR. Teamwork ·       To develop a strong working relationship with all colleagues in your department and all other departments. ·       To ensure clear lines of communication between your department and related departments. ·       To balance team and individual responsibilities and to provide support as required to fellow colleagues. Service Standards/Set-Up Procedures ·       To ensure the smooth running of the F&B department ensuring the highest levels of guest service and guest satisfaction. ·       To have a thorough knowledge and understanding of all standards and delivery of same within the F&B department.  ·       To conduct a team briefing on commencement of each shift in preparation of service.  Ensure a detailed an full handover is communicated to  you.  Ensure team members are aware of their responsibilities. ·       To communicate any relevant information to related departments.  ·       Preparation for breakfast/lunch, dinner and events as per hotel standard.  Ensuring mise en place is prepared. ·       Responsible for replenishment of crockery, cruets, cutlery, condiments. ·       To ensure that service stations are prepared, stocked and ready for service. ·       To re-set tables for next service. ·       To ensure F&B department is presented in a clean manner. ·       To have a thorough knowledge and understanding of all the procedures of the F&B department. ·       To ensure an efficient service with minimum delay or wastage. ·       To ensure dishes leaving the kitchen are according to our standards of presentation. ·       To replenish buffet areas as required. ·       To assign duties to employees. ·       Liaise with the Head Chef to ensure smooth service between the Kitchen and the F&B department. ·       Liaise with conference co-ordinator/tour leaders and conference organisers to ensure smooth handling of large groups and a high level of prompt courteous service. ·       To be aware and analyse all forthcoming business on a regular basis and be aware of all daily and future business requirements. ·       To actively participate in all training and personnel exercises designed to improve standards and performance levels. About The Role A great opportunity for a Food and Beverage Manager has arisen at The Imperial Hotel in the heart of Cork City. About You……….. …..have an eye for detail; always upholding the highest standards and ensuring every shift is in the very safest pair of hands. ….. are a great leader who really cares about your people. Your big-hearted approach will make coaching and developing other members of the team a natural focus. ….. have a genuine commitment to making people happy - guest and team alike – to ensure your team feel like family and your guests feel like old friends. …. would delight in talking our guests through our cocktail, brunch, lunch, dinner menus. …..want to be part of a team that can help you flourish and become the best you can be. …. have at least 3 years Food and Beverage Management service experience in a similar style hotel property Skills Needed About The Company The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry. Company Culture With over 19 pubs, restaurants and 2 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to. Desired Criteria Required Criteria Closing Date Friday 18th October, 2024