Clinic Operations Manager

About Dublin Well Woman’s Centre The Dublin Well Woman Centre (DWWC) was founded in 1978, with the aim of helping Irish women access family planning information and services. Over the past 45 years, the DWWC has extended its range of services, and now provides broader-based primary healthcare services to women (and a small number of men). Well Woman is a leading provider of women’s sexual and reproductive health care, delivering healthcare and counselling services through over 30,000 consultations annually from its three Dublin clinics. This is an exciting time for the DWWC, with a renewed strategic plan and a determination to use its voice to influence the women’s health agenda nationally.About the RoleDWWC is seeking a new Clinic Operations Manager who will be a key member of the Management Team, and who will work to support the organisation in achieving its strategic objectives, as set out in the renewed plan, by leading through advocacy, influencing the women’s health agenda nationally and managing the reception function which includes confirming appointments, managing bookings and client/customer support. Reporting to the CEO, the Clinic Operations Manager will be committed to the mission of the organisation and will co-ordinate and ensure the smooth day-to-day operation of the various processes that underpin delivery of high quality medical and counselling services to enable the organisation to fulfil its mission effectively and deliver the best possible care for women. The role is very much ‘hands-on’ and encompasses day-to-day management across many operational areas, all focused on improving performance, effectiveness and profitability in the clinics, and managing over 30 clinic staff (a combination of full and part-time Clinic Doctors, Clinic Nurses, Counsellors, Administration and Receptionists). This role is based across the three clinics, and the Clinic Operations Manager will need to be able to manage the workload while moving between locations. The successful candidate will be a self-starter who will work closely one-to-one with the Finance Manager, Medical Director and Chief Executive, and as a part of the Management Team, but also work well on her / his own initiative and in a flexible working environment.