Retail IT Application Support - Team Lead

Retail IT Application Support - Team LeadIT Support Engineer Mid 1Your teamThis is a senior role within The Retail Technology team. A diverse and exciting team covering all areas of technology within our UK & I retail estate. You will be responsible for leading the team tasked with delivering the product strategy, executing multiple roadmaps and being the main interaction point between Product and Technology teams (internal and 3rd parties). Using best practice techniques, you will be responsible for delivering business value and raising support standards.We are looking for a dedicated, flexible and adaptable person who can prioritise commercial and business objectives. You will have a good technical background with an ability to communicate clearly and concisely with technical and non-technical audiences. You will understand our retail business channel and the challenges our customers face daily, how you could improve their experiences in conjunction with developing an established functional team of five.We are responsible for all Level 2 Support of the Paddy Power Retail estate, this includes ensuring stability of our systems, planning the introduction of new technology and releases into the estate, and managing all bugs we find in our stores and backend systems.Working with new technologies means you're always learning and growing. Each project presents unique challenges and opportunities to expand your skill set. We work in a fast-paced environments. There's always something new happening, which prevents monotony and encourages adaptability. Overall, being part of such a team can provide an exhilarating and fulfilling professional experience, offering both personal and career development benefits.The team is the centre point of everything that comes through Retail IT, we play a crucial role in overseeing and managing all support, projects, and releases across our retail estate.What you’ll doSupervise training, assist with identifying areas for team development and assist with appraisal of staff for performanceHave excellent knowledge of our entire technical stack with specific expertise in your own team area. Confidently advise when other teams come to you with complex technical decisionsMeasuring the MTBF and MTTR across each of our platforms, by testing and documenting DR scenarios across all products.Managing bugs and outages, report against it month on monthSupport and develop technical solutions or processes for our technology and future architecture while contributing to our innovation, both from a tech and business growth perspectiveEstablish and maintain successful partnering with internal functions i.e. engineering, product, design, risk and trading, operations and other group functionsWorking with our audit and security teams to reduce risks, security vulnerabilities and identifying single point of failure in our stacks.Relationship building and manage all stakeholders (internal, external, business and technical)How you’ll do itExperienced Application Support Engineer (3-5 years)Understanding tech requirements behind support desksCommitment to provide a high quality and professional service.Problem solving skills.Excellent leadership and people management skills.Strong customer service and stakeholder management skillsWhat’s on offer.£/€1,000 learning fund Twice-yearly bonus (with part of it guaranteed!) Unlimited Holiday Pension contribution scheme Private healthcare Hybrid Working – (Dublin 2 days in office)Access to thousands of Udemy courses Invest via the Company Sharesave Scheme 16 Hours paid volunteering each year. About PaddyPowerWork that makes play jealousPaddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.Although we’ve grown to the betting behemoth we are today, we’ve not forgotten our roots. We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.Our culture of hard work, boldness and an innovative spirit got us to where we are and we take our work seriously, but not ourselves! We win by having the best people working well together. Don’t pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, tech geniuses, perceptive people-people, inspiring leaders… and a very busy legal team.We’ve got a growing squad of specialists, and we make the work fun. Sound good? Maybe there’s a spot on the team for you!Plus, PaddyPower is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as Betfair, Sky Betting & Gaming and Tombola.About Flutter UK & IrelandWe are Flutter UK & Ireland, part of the Global FTSE 100 Flutter Entertainment. Our division operates four of the most popular and trusted brands in the market: Sky Betting and Gaming, Tombola, Betfair and Paddy Power. Together the Flutter UKI brands offer market leading entertainment to millions of customers every single week! Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like ‘cash-out’, ‘Request a Bet’, betting exchanges and free to play games like Soccer Saturday Super 6. Working HereDo you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same.Our 7,000+ colleagues come together to form an expert, supportive community across technology, product, commercial, data, infrastructure, marketing, and a myriad of subject areas. And the Values that guide us? Here they are:Customer First, Always | Change The Game | Win Together | Free To Be MeWe’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Flutter UK & Ireland.Find out more about how we co-created our Values with over 10,000+ insights from our people!We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.