Release Manager

Role DescriptionPlan, develop and implement tools and processes governing the change and release cycle for application and configuration deployments, accounting for risk and security concerns. Manage projects in the development pipeline to ensure releases are executed on time and within budget. Analyze reports on development lifecycle and control procedure compliance to ensure efficient and effective policies. Work with all Application Service owners to prevent change collision and map out all changes for the next 2 years to allow teams to properly plan their future changes. Role Objectives Organize and coordinate multiple IT subject matter experts, application service owners and business owners into a consolidated delivery schedule (roadmap). This will include implementation day installation plans, communication plans and support plans. Publish and maintain schedule dates for the end-to-end SDLC delivery.  Forecast future delivery dates and communicate to the organization. Track and report on non-build implementation events (infrastructure, patching, applications, and DR events). Maintain “Entry and Exit” criteria validation as well installation into various environments via change control. Follow strict change control process management. Maintain daily status and report on the delivery schedule in the appropriate forums as required. Resolve issues, conflicts and delivery priorities within the components of an implementation from a schedule delivery view. Negotiate and seek out solutions to issues that might arise with various parties. Organize weekly meetings and working sessions as required to advance the delivery schedule agenda and improve service delivery quality. Coordinate and assemble a delivery plan from the subject matter experts for both infrastructure releases and application releases. Support disaster recovery and business continuity testing. Qualifications and Skills Recommended years of experience: 5 ServiceNow experience a plus Project and/or program management skills a plus. Strong organization and planning skills with an attention to details. Attention to technical details with solid understanding of various technologies. Some understanding of the business along with a prioritization ability. Strong communications skills both verbal and written. Full support of administrative functions such as plan entry, issue tracking, artifact tracking and change request status updates. Ability to maintain daily status and report on the delivery schedule in the appropriate forums. Strong problem-solving skills, conflict resolution and managing delivery priorities within components. Strong meeting skills, ability to lead meetings and negotiate solutions with various parties involved with a release. Weekend work: Coordinating and covering infrastructure releases and application releases, disaster recovery and business continuity tests Ability to communicate clear and concise status to senior leadership. Big picture view with an ability to forecast conflicts and potential issues along with what actions are required to avoid any problems (risk reduction)