Store Manager Letterkenny, Co. Donegal

Kernans SPAR Retail Group require a full time Store Manager to join their amazing team. Customer Care Accountable for ensuring consistently excellent customer experiences To ensure all customer complaints are dealt with speedily & in the appropriate manner Management Plan and organise operation ensuring consistent service provided to the customer Managing the overall performance of the store Continually communicate with Assistant Store Manager and Retail Sales Team regarding objectives and store performance Setting goals for the store thus ensuring effective customer service and competitiveness Finance Generating financial reports, analysing same and reporting any discrepancies to Retail Operations manager Managing the store budget Ensure overheads are controlled and minimised where appropriate Operations Ensure operation runs efficiently and smoothly Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation and service Plan for market changes and demands as they arise Ensure in-store promotions are managed appropriately Ensure policies and procedures are implemented and managed within the store Manage cash handling in line with company cash handling procedures and take action on any discrepancies that arise Manage store merchandising ensuring appropriate “value” image is portrayed in line with company procedures Leadership & People The recruitment, training and development of high quality personnel Ensure the induction is carried out effectively and efficiently Oversee training & safeguard delivery in line with the People Plan Supported by the Head Office team to deliver best practice HR Rostering and general management of team to ensure optimum cover within budgetary provisions Manage the performance of the team utilising effective performance management techniques and in line with labour law Provide effective leadership & motivation The ideal candidate will possess many of the below attributes: Proven ability in managing retail sales team including the following: Planning & organising Problem solving Managing performance Excellent knowledge of HACCP requirements with a relevant qualification Excellent interpersonal relations Excellent understanding of consumer needs Proven track record in achieving agreed targets An excellent commercial acumen with the ability to anticipate and react to market changes Committed to continually improving standards Self-motivated The ability to work in a pressurised environment