Access to Care Advisor – UPMC Hillman Cancer Centre

Overview of Role   We are looking for a candidate with healthcare experience who is service-minded and is driven to help others and make the patient experience as straightforward and pleasant as possible. The candidate will be a team-player who is adaptable, responsive and learning-minded in a fast-paced environment. They will be organised in their approach and competent in the use of technology to facilitate a collaborative and effective way of working. Duties & Responsibilities Key responsibilities include: Meet and greet of patients/ visitors. To deal with patient queries in relation to Radiotherapy services, treatment appointments, transport etc. Proficient use of the electronic medical record. Managing the patient appointment schedule efficiently and effectively. Be able to multitask in a busy role, working within a multi-disciplinary team. Have excellent communication skills and attention to detail. Be responsible for confidentiality of patient information at all times. Qualifications & Experience    The Ideal Candidate will:  Have previous relevant work experience. Have excellent Customer Care Skills. Have excellent interpersonal skills and telephone manner, and the ability to communicate effectively with all key stakeholders.  Have knowledge of all Microsoft packages and experience of a Hospital Administrative System is advantageous.  Have strong organisational skills and attention to detail. Be able to work in a fast-paced customer-based environment. About UPMC           A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial, and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International. Providing high-quality healthcare in the Southeast since 2006, UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network. The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA.