Accommodation Assistant

Overall Job Purpose: Responsible for the cleaning and maintaining of guest bedrooms and public areas of the hotel to the highest standards including Bathrooms, Stores and Corridors. Communicate with guests ensuring that their needs are met, and any requests are carried out.   Role Specific Duties:   To arrive for work on time and in proper uniform and name badge To ensure a high standard of personal hygiene and grooming. To clock in/out adhering to the Company Clocking Policy         To always deliver exceptional friendly service, to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005 as detailed in your staff handbook To familiarise and adhere to Company Policies and procedures as outlined in your staff handbook To familiarise yourself and to carry out duties laid out in the departmental SOPs To ensure that necessary steps are taken to safeguard Company money, goods and assets To deal with customer complaints in an efficient and professional manner and to notify Management of these To Clean all bedrooms either departures or stayovers in accordance with the hotel training manuals and SOPs To handle all guest property with respect and due care and to report/record any items left behind To ensure all work belongings, (i.e. Trolleys) are kept clean and tidy and are fully stocked, and all storage areas are kept like-wise as per SOPs To ensure all public areas are kept clean and tidy, ensuring all trollies, equipment wires, linen bags, etc., are kept tidy and maintained in a safe manner in accordance with the hotel health and safety guidelines as per SOP's To be fully aware of the standards in relation to quality of towels, bathroom supplies, and room layout as per SOP's What do we offer? Complimentary Leisure Club Membership Discounted Accommodation Rates Life Insurance Employee Counselling Line Bike to Work Scheme Pension Scheme Christmas Savings Scheme Free parking     Talbot Hotel Clonmel is an equal opportunities employer.