Night Porter

The Address Citywest is looking for a NIGHT PORTER to join our team.   DEPARTMENT/LOCATION : Front of House, The Address Citywest, Kingswood Village, D22W580. Please apply only if this location suits you.   PURPOSE OF JOB: To ensure that guest queries/needs are quickly and effectively met at night.  Ensure that regular security checks and fire checks are carried out each night.  To carry out a comprehensive night audit.   RESPONSIBLE TO: Front Office Manager | Duty Manager   RESPONSIBLE FOR: Responsible for the supervision and operations of premises at night.   MAIN DUTIES:                                       ·        To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests. o   Receive a full handover from the a) Daily Porters b) Receptionists on duty c) Manager on duty ·        Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies. ·        Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager. ·        To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly. ·        To deal with any guest enquiries/needs quickly and effectively. ·        To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard. The kitchen and food preparation areas must be maintained in a clean manner. ·        To collect Breakfast cards while doing floor checks and prepare and deliver Room Service. ·        Ensure that any early breakfasts are delivered to the guest on time and to standard. ·        To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures. ·        To carry out cleaning as per the night cleaning schedule. o   Cleaning of public areas as assigned by management. o   Maintenance of Premier Lounge. Stock replenished as required. o   Reception desk and office cleaned. o   Ensure meeting rooms are refreshed and prepared. o   Cleaning of public bathroom areas. o   Ensure front areas of the hotel are tidy, cleared of debris and clean. ·        If necessary set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order. ·        To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly. ·        Complete full report of night shift events in diary and handover any problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty prior to leaving. ·        Additional and reasonable duties may be assigned as deemed appropriate by management.