AGH EU Broker Account Consultant

Reporting to the Retention Team Manager, you will work as part of a high performing renewals team, providing excellent customer service to AXA Global Healthcare clients on all aspects of our international Private Medical Insurance products and services.What you'll be doing: Re-sell Insurance policies to existing customers, identifying opportunities to cross-sell/upsell and providing all information to ensure renewal of the policy.To be the point of contact for brokers daily basisNegotiate Renewal terms with Brokers to ensure smooth renewal of Insurance policies. Keep abreast of developments to team processes, international products, protocols, and competitor information and ensure the relevant information is cascaded throughout the broker channel and their feedback is shared with the appropriate departments to drive product and service developments.Collaborate pro-actively with internal teams, to ensure that the customer journey is streamlined, and we act as “one business”Contribute to the preparation of the team’s monthly report by recording latest wins, conversion rates, status of outstanding quotes and progress against target and regional insights and opportunity recognition through SalesforceSupport team members in periods of absence and areas as and when the business needs requireHandle every broker by telephone, email or in writing according to CBI guidelines.As a precondition of employment for this role, you must be eligible and authorised to travel to the UK for training supports.What We OfferOur consultants are the cornerstone of our operation; we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:·Competitive annual salary ·Annual company & performance-based bonus·Contributory pension scheme (up to 10% employer contributions)·Life Assurance (up to 4 x annual salary)·23 days annual leave plus Bank Holidays·Health Insurance subsidy·AXA employee discountsAXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. Working a hr week, we’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance. About AXA Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world.From a routine medical check-up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.Your ProfileWhat we're looking for: Good relationship building skills externally Customer focused with strong questioning and listening skills, coupled with excellent communication skills, both verbal and writtenStrong influencing and negotiation skillsEnergetic, driven, motivated, focusedGood experience in a fast paced, customer focused environmentUp to date system, process and protocol knowledge, validated through training for all new systems and processes with the ability to explain business processes in a coherent way to brokersAppreciation of administrative support processAbout AXAWould you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.About the EntityProud to be part of the AXA Group, the number one global insurance brand and a worldwide leader in financial services, AXA’s global healthcare business has been serving the cross-border healthcare needs of globally mobile citizens for more than 40 years. Through our international private medical insurance plans, we support customers living in more than 190 countries, connecting them to medical treatment wherever they are, whenever they need it. AXA Global Healthcare is going through an exciting period in its development and the new European hub based in Dublin will play a key part of it.What We OfferYou will be working for one of the Europe's largest and most experienced private medical insurance providers, gaining exposure to our growing global market and being supported every step of the way by our training team.