Technical Account Manager/Customer Account Manager.

Technical Account Manager/Customer Account Manager. The hiring managers are looking for strong B2B experience, preferably selling manufactured products. This is a hybrid role, which is 3 days on site and 2 days from home (Monday & Friday), The role is 39 hours PW (8-4:30 Mon-Thurs & 8-3:30 on a Friday). This department is flexible so employees can start at 7 if they want to finish at 3:30 Mon-Thurs. Salary starting at 35k, salary will be dependent on experience. + Bonus key duties & responsibilities Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts, building rapport, providing technical information and explanations, preparing quotations, lead follow- up Manages relationships with key accounts and works to ensure customer satisfaction at all levels; develops and maintain contacts in the customer and manufacturing communities Develops/reviews price quotes subject to management approval, negotiates contracts and reviews sales agreements with business customers Troubleshoots/resolves customer complaints and issue, follow-up on late orders, monitors open order status, solves internal problems e.g. order scheduling, expediting, etc. organizes and works to resolve all Quality, Shipping and Production issues for Production meetings Develops accounts by checking customers buying history; suggesting related and new products or applications; explaining technical features Coordinates on-site sales calls with Outside sales reps, conduct sales cold calls on prospective new customers and undertakes account follow-up calls Determines appropriate shipping methods and adjust shipping dates and production priorities, reduces/changes pricing on non-standard or new products issues return authorisations, issues non-standard restocking fees (all with prior approval) Handles incoming calls, including order status, problem solving, etc., as needed, attends weekly sales training sessions during normal operating hours Other benefits included private medical insurance, pension, death in service benefit. Generates sales by soliciting and obtaining orders; acts as the primary point of contact for customers; understanding and interpreting technical requirements; provides technical information and customer service. Skills: strong B2B experience, Manufacturing Experience Accountancy