Practice Manager - Southview Veterinary Clinic

Southview Veterinary Hospital are seeking a Practice Manager for their Tipperary based practice.About Us Southview Veterinary Hospital is a busy, small animal hospital which has been renovated and extended in 2020. It is a purpose-built building with specialist rooms (i.e., fully equipped Idexx Lab, Xray Room, Dental Room with Dental Xray, Hydrotherapy/Physio Room). We also perform laparoscopic neutering. We are based in Clonmel which is a busy town with fabulous views of the Comeragh Mountains and Slievenamon. With the Blueway along the River Suir just a minutes’ walk from our hospital, lunch time walks can be very enjoyable! If city shopping is your thing, we are just an hour from Cork, Waterford, or Limerick. About our Team and Culture We have a large team of qualified and experienced professionals that are eager and encouraged to specialise in different areas. With 7 vets, 5 nurses, 2 ACAs, 2 dedicated receptionists, a groomer and many admin, we all work together to ensure our patients and clients are receiving the best possible care and service. Specialities within our hospital include Cardiology, Ultrasound, Orthopaedics, Reproduction, Physio/Hydrotherapy and Anaesthesia. All nurses and vets are encouraged and funded to become certificate holders in areas of interest. The Role The role of Practice Manager is a dynamic and varied role which includes, but is not limited to the following: Ensuring that all support functions within the practice always run efficiently through clear communication, leadership and management. To always set an example of professional conduct. To support projects instigated by the Clinical Directors and the Group with the aim of driving the business forward. To be receptive to new ideas & encourage the full practice teams involvement. Ensure all group policies and procedures, both financial and non-financial are implemented and respected. Office Management Staff Management (to include preparing rotas & approving leave) Liaise with ASM and colleagues at Head Office to ensure effective communication, co-ordination and co-operation. Carry out additional duties requested by partners or senior management Communication with company reps about promotions, offers & materials for the practice Communication with charities Marketing & Business development Liaising with the Talent Partner for recruitment requirements, interviewing and selecting suitable candidates. Managing and resolving customer complaints Liaising with HR to handle any employee relations or concerns. We are happy to discuss either a 4 or 5 day week (32hours over 4 days or 39 hours over 5 days).8:30am-5:30pm Salary is up to €45,000 pro rata, depending on experience. Applicant Requirements Our ideal candidate would demonstrate: Strong people skills and effective communication skills are essential. Friendly, fair and compassionate personality. Excellent leadership skills, with a proven track record of delivering results. Aligned with IVC Evidensias core values. Influencer who can collaborate with others whilst not afraid to challenge the status quo. Experience in Business Management would also be beneficial. You will need to be a dynamic and resilient individual driven to deliver excellence, who can stay focused and positive despite setbacks. A positive outlook with confidence and belief in your own abilities is key. Benefits – Subject to Pro RataWe recognise that our people are fundamental to the success of our business. Investing in our staff, premises and processes is at the heart of what we do. In addition to a competitive salary, you will also benefit from: Work Life Balance Minimum of 22 days Annual Leave (pro-rata for Part Time) Birthday Leave (paid day off on your birthday) Focus on Employee Wellbeing Paid Maternity Leave Package Paid Paternity Leave Cycle to Work Scheme EAP and wellbeing centre access Paid Bereavement Leave Company Sick Pay Development €600 annual CPD allowance with 3 days paid pro rata. Bespoke Graduate Nurse Academy, Nurse Evolve and many more in-house academies. Leadership Academy for all our future leaders, including Head Nurses and Practice Managers Career Progression Opportunities, both clinical and non-clinical Professional Memberships VCI membership paid. VDS cover paid. Additional Benefits Annual Pay Reviews Pawesome Benefits – various discounts including retail and virtual gym. Employee Pension Contributions Discounted Staff Pet Veterinary Fees Free Flu Jabs Opportunity to join company programmes (LGBTQ+, Wellbeing champions, Nurses committee, Clinical Board and many more) As a BAME and LGBTQIA+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. If this position is of interest to you then please get in touch. Any questions before applying? Speak to Eadaoin Redmond from our recruitment team who would be happy to help you with any questions you have before applying for this role. Eadaoin Redmond RVN Talent Partner IVC150