Program Manager, High Harm, Trust & Safety

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Responsabilities:-Spearhead the full spectrum of complex and high harm domains like violent extremism, hate speech, and mental health. Be accountable for the entire lifecycle of these critical programs, from conceptualization to execution.- Design strategic plans on a global scale and drive cross-functional team efforts to resolve extreme risk issues. Define priorities and ensure the implementation of key initiatives.- Become the key person of contact for complex domains and lead upward and downward communications. Ensure clear, effective communication across the leadership team, stakeholders, and partners.- Spearhead resource planning and advocate for bringing visibility and support to domain programs. Employ robust negotiation skills to balance program demands with resource allocation.- Be accountable for data-driven decisions, ensuring alignment with departmental goals. Oversee the overall health of key domain input/output metrics, define North Star benchmarks, and identify areas for improvement.- Provide guidance and mentorship to team members, cultivating a collaborative environment and effective teamwork.- Actively stay informed about industry trends and real world developments. Lead preparedness to respond to emerging risk at scale, ensuring the domain teams team are prepared for and responsive to emerging challenges. - Extensive experience in content safety and trust & safety areas.- Proven ability to lead complex issues such as violent extremism, mental health, hate speech, and human trafficking.- Strong skills in data analysis and experience in tracking key performance metrics.- Effective leadership skills, with a background in mentoring and guiding team members.- Good understanding of rules and regulations in various high-risk areas.- Demonstrated success in planning strategies, working complex programs globally, and reducing prevalence of high risk.- Excellent communication abilities and comfort in working with team members from diverse backgrounds.- Subject matter expertise and and ability to speak multiple languages is a plus. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.