Regional Datacenter Security Operations Centre manager - EMEA

OverviewCloud Operations + Innovation (CO+I) is the team behind one of the World’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for passionate, high energy program managers to help achieve that mission. The CO&I Physical Security team is organized within CO+I and falls under its Core Operations Functions (COF) team. The CO+I Physical Security team is dedicated to delivering the most trustworthy and efficient physical security services to protect the personnel, infrastructure, data and confidential information foundational to the Microsoft Cloud. Our vision is to be the most reliable, rigorous and trusted industry provider of hyperscale cloud physical security. We are looking for a dedicated, mission-driven leader to take on the role of Director Regional Physical Security Operations Center (PSOC) Manager within the Data Center Physical Security (DCPS) team at Microsoft. This pivotal role involves overseeing a regional physical security operations center. It will remotely support data center security operations managers and regional managers with off hours monitoring, edge site monitoring and incident response, high severity incident management, and other operational support as required. The Regional PSOC is staffed by a seasoned vendor team dedicated to Microsoft's security operations. The successful candidate will be instrumental in managing all aspects of security operations and reporting in the PSOC, from security incident management to threat level changes, and security posture changes. This will include the intake, triage and escalation of security incidents, ensuring that each incident is managed to resolution promptly and to the established SLAs. The Director Regional PSOC will also be responsible for shaping the PSOC’s Site Specific Post Orders (SSPOs) and contributing to global standards and governance, ensuring seamless coordination with DCPS partners in Threat and Incident Management, Investigations, Business Operations, and Physical Security Operations Managers in the field —as well as DCPS leadership. We are looking for a thought leader and subject matter expert, capable of delivering one or more large programs and services simultaneously while increasing standardization, simplification and automation.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.QualificationsDemonstrated capability to: Oversee delivery of physical security services to Microsoft data center security operations, including oversight of contract guard operations, alarm investigation and incident reporting and coordination with regional security disciplinary specialists on projects, expansions and other security-related efforts Evaluate and drive continuous improvement of contract guard operations through the use of key performance indicators and collaborative improvement plans Close coordination with security vendor management to ensure continuous improvement of security team skills through targeted training, practical exercises and the documentation and application of lessons-learned Coordination partner crisis and incident management teams across Microsoft to align and ensure a standardized and effective response to incidents. Maintain confidentiality and uphold data protection and privacy requirements, to include supporting with investigative tasks and evidence collection. Experience applicable to target role, including experience managing people in high performing teamsWorking knowledge of Access Control Systems (ACS), specifically Lenel and Milestone, to include alarm monitoring, access control, system administration and camera surveillance systems.Preferred Qualifications:Bachelor’s degree or higher in a security risk management or related discipline, or equivalent demonstrable experience Experience developing and documenting standard operating plans, procedures and processes Experience with or exposure to regulatory and industry compliance frameworks and audits Confident and skilled in preparing and delivering presentations and briefings to customers, stakeholders and senior leaders Experience making and influencing good decisions that impact a mission-critical, 24x7 operations environment Strong work and compliance ethic with the ability to effectively prioritize and execute tasks Analytical and process improvement skills to produce data driven insights and associated process change Ability to change plans, goals, actions and priorities in response to an evolving business environment with awareness to operate as a champion for course corrections when necessary Proficient in the use of Microsoft Office products for business In-depth working knowledge of Access Control Systems, specifically Lenel and Milestone, to include alarms, access control, camera surveillance systems, administrative controls, and reporting.Experience applicable to target role/level, including experience managing people in high performing teamsThe ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. #COICareers ResponsibilitiesOperational Leadership: Oversee the PSOC's daily operations, focusing on remote physical security operations support. Ensure efficient intake, triage, escalation, and notification of high-severity incidents. Communication and Reporting: Act as the main contact for high-severity or off-hours incidents, providing real-time decisions and comprehensive incident data driven reports to senior leadership. Implement effective communication strategies and reporting mechanisms for incident sharing across the organization.Program Management: Integrate PSOC activities with broader CO+I program, including Data Center Incident Management (DCIM). Develop requirements for incident management software and tools, ensuring they meet security needs and operational excellence. Develop and maintain comprehensive incident management procedures and strategies.Training and Development: Assist in developing training material and programs for the PSOC team, enhancing readiness and response capabilities. Conduct assessments and knowledge checks to ensure top PSOC performance.Vendor and Stakeholder Management: Manage relationships with vendors, driving program governance development and ensuring compliance. Collaborate with stakeholders across the organization to embed security operations within the broader business strategy.Performance Metrics: Establish and monitor key performance indicators (KPIs), objectives, and/or key results (OKRs) to measure the PSOC team's effectiveness. Ensure that operational standards and Service Level Agreements (SLAs) are consistently met.Risk Management: Maintain awareness of regional security threats, applying intelligence provided by partner teams to adjust security postures as necessary. Make critical real-time decisions during security incidents to ensure the protection of data centers.Exercise and Evaluation: Lead and develop security exercises and evaluations, focusing on testing the PSOC team's response to incidents. These activities are critical for maintaining operational readiness and improving the organization's response to real-world threats. Participate in crisis management exercises to improve the organization's overall security preparedness.Travel not expected to exceed 10-15% of the time Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect