C&B Supervisor

Job Description At Trim Castle Hotel, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day. Duties and Responsibilities of the Role:   ·         Assist in the coordination of conferences, banquets, and events from planning stages to execution ·         Work closely with the Banqueting Manager to ensure all client requirements are met ·         Supervise and coordinate the activities of staff involved in conferences and banquets, including servers, event coordinators, and support staff ·         Provide guidance and support to ensure staff performs their duties effectively ·         Oversee the setup of event spaces, ensuring proper arrangement according to event type and client preferences ·         Coordinate logistical aspects, such as seating arrangements, equipment setup, and signage ·         Interact with clients and guests to address inquiries, resolve issues, and ensure a positive experience ·         Monitor the quality-of-service delivery and take corrective actions as required ·         Train new staff members on conference and banqueting procedures, service standards, and customer interaction ·         Conduct ongoing training sessions to enhance the skills of existing staff ·         Ensure that events meet or exceed established quality standard ·         Conduct inspections to ensure proper setup, cleanliness, and adherence to safety regulations        Maintain effective communication with the Banqueting Manager, staff, and other departments ·         Relay important information to staff and address any issues promptly About The Role Requirements for the Role: ·         Previous experience in a supervisory role within the hospitality or events industry ·         Knowledge of event planning and banqueting procedures ·         Strong organisational and leadership skills ·         Excellent communication and interpersonal abilities ·         Ability to work in a fast-paced environment and handle multiple tasks simultaneously ·         Familiarity with health and safety regulations related to events ·         Flexibility to work evenings, weekends, and holidays as required by event schedules ·         Customer-focused mindset and dedication to delivering exceptional service Skills Needed About The Company Trim Castle Hotel is a luxurious 4-star hotel situated in the historic Boyne Valley, offering stunning views of the magnificent Trim Castle. This elegant hotel merges history with modern comfort, providing guests with numerous opportunities to explore ancient sites, enjoy scenic walks, and partake in outdoor adventures along the River Boyne. The hotel boasts a range of accommodations, including elegant suites and guestrooms, along with facilities for weddings, corporate events, and fine dining. Its location and amenities make it an ideal destination for those seeking a blend of history, beauty, and comfort. We employ over one hundred staff members. We know that the hospitality business is all about people and that this includes both the experience of our guests and the experience of our team. The hotel prides itself on its retention of an experienced and skilled team. All employees have an opportunity for further training and further hospitality career development. We offer flexible working hours to our team members. Company Culture Working at Trim Castle Hotel offers a unique opportunity to be part of a dynamic team in a luxurious 4-star setting. Employees enjoy a vibrant work environment that blends historical elegance with modern amenities. The hotel's commitment to excellent service and guest satisfaction provides a rewarding atmosphere for career growth and development. Staff members are encouraged to engage with the rich history and beautiful surroundings, making it an ideal workplace for those passionate about hospitality and customer service. Opportunities for professional growth and development are encouraged, with a focus on nurturing skills and talents in the hospitality sector. The diverse range of services offered by the hotel, from events to fine dining, means employees can gain experience in various aspects of hotel management and guest services. Desired Criteria Required Criteria Closing Date Thursday 31st October, 2024