Fluent French - Customer IT Support (€29.4K | Hybrid)

  • Dublin
  • Cpl
I'm recruiting for a fluent French speaker to work as an IT Remote Support Specialist for a leading provider of enterprise resourcing planning (ERP) solutions based in Dublin.Your MissionYour mission will be to answer inbound calls and respond to their clients incidents and service requests so that they can operate effectively and efficientlyEveryday you will...Call handling for the inbound IT support hotlineFully qualifying and processing incoming IT support tickets in adherence to the agreed service, quality, and client satisfaction levelsApplying solutions, workarounds, patches and fixesEffective dispatch to the correct organisation and resolver groupEnsuring compliance with all security and data protection standards, policies and processesTo thrive in this role, you need...to be confidently fluent in both English and French (C2 or Native)a Third Level Qualification – Certificate, Diploma or Degree in an IT related disciplineexcellent customer service skillsto have attention to detail with the ability to multi-taskteam player spiritDesired skills (not required)...ITIL process knowledge would be beneficialexperience with using monitoring tools for incoming ticketsTerms & PackageSalary: up to €29, per annumLocation: Dublin, IrelandPermanent Contract, Full-timeHours: Monday - Friday, 8am - 4pm Flexibility to change shift to ensure the best coverage for serviceAvailability for working some Public Holidays if requiredBenefits: Medical, Health & Life Insurance, Eye tests, Pension Scheme, Income Protection, Increasing Holiday entitlementFor further info, apply now for a confidential and professional career consulting service (free of charge). I will provide recruitment support such as your CV revision and interview coaching to find the ideal job for you.About Cpl Global Talent Cpl Global Talent is a specialised language recruitment division within Cpl Recruitment Ireland. We are a team of multilingual sourcing specialists with over 15 years of experience in recruiting for roles with language requirements. We work across multiple industries, in 52 different markets and our recruiters have a deep cultural understanding of each candidate and client's individual needs.