Change Enablement Manager

Job Title: Change Enablement Manager Location: Dublin 1, Hybrid Contract / Permanent : FTC 12 Months, With further extension Start date: 1 st May 2024   Role: The Bank requires the services of 1 skilled Change Enablement Manager to join the Service Lifecycle team. Candidates must have more than 5 years’ recent Change Enablement Manager experience.   Candidates will ideally have. ·          4-6 years’ experience working with Change Enablement ·          4-6 years of experience working in an IT environment aligned with ITIL Practices ·          4-6 years’ experience of stakeholder management ·          4-6 years of experience of working in a highly regulated environment ·          Experience developing the Change Enablement Practice ·          Experience working with Service Now and modules related to Practice.   The successful candidate will work across all IT Divisions at various stages in the Services Lifecycle and will be required to produce some or all the following deliverables.   ·          Chair the Change Advisory Board and all Change Enablement related meetings. ·          Practice development plan. Including maturity analysis and proposal of continuous improvement initiatives. ·          Continuous trend analysis of changes and common issues. ·          Producing and/or reviewing RCAs for failed Changes. ·          Enforcing Practice and holding stakeholders accountable for delivering high quality Change Requests. ·          Analysing proposed risk and impact assessments for Change requests. ·          Guide development of the Change Practice and related Change module in Service Now. ·          Other deliverables as required depend on the initiative.   Experience Level Required: ·          It is a mandatory requirement that the Resource proposed for this role has in excess of 5 years recent Change Enablement Manager Experience ·          It is a mandatory requirement that the Resource proposed hold the following qualifications or equivalents:   ITIL certification.   Key Deliverable: The following non-exhaustive list of Key Deliverables are applicable to this Role. ·          Ensure all new/updated services being transitioned into Operations follow Change Enablement Practice, procedures as well as related practices such as but not limited to: Quality Assurance, Operational Readiness, Incident Management, Problem Management, Release Management, etc. ·          Develop and Maintain a Practice Plan for Change Enablement with clear deliverables and improvement initiatives. ·          Ensure all our Managed Service Partners adhere to our Practices through collaboration while maintaining open lines of communication for suggested improvements from all sides. ·          Develop and report monthly KPIs linking trends where applicable to the related Practices (i.e. Incident Management, Problem Management, etc.) or areas to adjust or eliminate pain points. ·          Create and deliver training material for the Practice for new joiners and refresher training for users that need re-training. ·          Suggest and drive improvements to our Service Now change module with our development team to achieve best practices and assist with the overall Bank’s IT strategy. Requirements Key Experience/Competencies/Skillsets : The following Experience/Competencies/Skillsets are applicable to this Role. 1.        High level of attention to detail and proactiveness. 2.        Ability to initiate improvements and drive them to completion. 3.        Ability to work in a high-pressure environment and balancing conflicting priorities. 4.        Confidence to manage conflict, provide push back and challenge stakeholders to protect the live environments. 5.        Experience of identifying and managing risks. 6.        Build and manage highly effective relationships with projects, sponsors, and stakeholders. 7.        Working with multi-disciplined teams, Service Providers, and individual resources particularly in IT related areas