Housekeeping Supervisor

  • Doaghmore
  • Trump Organization
Accommodation Supervisor Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.Certified as a GREAT PLACE TO WORK, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. JobTitle: Accommodation Supervisor Department: Heart of House Responsible To: AccommodationManager Main Purpose of Job: The service, cleaning and support of ourguest and common/public areas to a consistent five-star standard under thedirection of Accommodation Management. Helping to create a pleasant and memorable stay for our guests. Liaiseswith: FrontOffice, Guest Services, Reservations, Dispatch MAIN DUTIES To arrive on duty and identify areas as stipulated byAccommodation Management to be serviced/cleaned/inspected.To inspect specific public and member areas, Back ofHouse and Associate changing areas and facilities as stipulated byAccommodation Management, per established company standards and protocols.To inspect guest accommodations in a scrupulous andtimely manner after stayover and departure service, per established companystandards and protocols.To supervise the day to day operation of theaccommodation services and the inspection of cleaning of all public areaswithin the resort.To ensure the effective and efficient provision of aquality service on a regular and consistent basis.To maintain exceptionally high standards ofcleanliness, hygiene and presentation throughout the Accommodation Department.To plan, organise, control and monitor the workload ofall Accommodation Assistants to provide a quality service to all guests.To ensure the development and training of all staff insystems, methods and procedures related to all aspects of the accommodationservices.To follow established company standards in relation toprovision of Linen/products/ cleaning equipment etc to Suites and public andmember areas.To maintain upkeep of the Accommodation departmentsvehicles’ (vans and buggys).To operate these vehicles safely and according toinstructions.To clean and care for departmental equipment andstorage areas.To monitor the cleaning of indoor windows as indicatedby daily/weekly/monthly schedules.To monitor the deep clean service as per standardoperating procedures and frequency.To monitor the service of allcorridors/offices/walkways, back of house, associate changing areas and anyother areas, apart from kitchen areas and immediate surrounds, as indicated byAccommodation Management.To report any maintenance defects or otherwise whichwould affect the quality of the guest experience and/or, safety of thebuilding.To provide in-room amenities such as water, gifts,fruit etc, as per standards and protocols.To ensure that all guests privacy and comfort requestsare responded to immediately.To ensure the removal and safe and appropriatedisposal of wet waste, glass and recyclables.To attend weekly meetings or briefings as required by AccommodationManagement.Anticipate guests’ needs, respond promptly andacknowledge all guests, however busy and whatever time of day.To communicate effectively with all other team members.To adhere to all systems and procedures in place and highlight any areaof uncertainty to management. To step-in in times of need and fulfil the role of an AccommodationAssistant on occasion if needed, due to the unforeseen absence of a teammember. Due to the cyclicalnature of the hospitality industry, employees may be required to work varyingschedules to reflect the business needs of the hotel which can include day,evening or weekend shifts.To participatein training programmes as required. OTHER DUTIES The above is notintended to be an exhaustive list and you will be expected to comply with anyreasonable requests or duties as directed by management. QUALIFYING CRITERIA Previousexperience in housekeeping/accommodation.Previous 5 starexperience an advantage.Good organisational skills.Customer focused.Operates to a very high-quality standard with a keeneye for detail.Strong team player with the ability tomulti-task.Positive attitude, cheerful and courteousdemeanour.Ability to work flexible hours.Ability to remain calm whilst underpressure. Additional languages an advantage. BENEFITS Regularly stocked canteen for meals, snacks andbeverages while on duty.Discounts in our Spa, Hotel & Golf course. Discounted staff and friends and familyrates available in other group properties in the United States, and theUnited Kingdom.Free Car parking.Regular staff appreciation initiatives.Opportunities to develop and grow through assistededucational opportunities.Sick Benefit scheme.Personal locker where required.