Direct Freight Planner

Your tasks This role aims to own and enhance both External and Internal customer service, accelerate the implementation of Consultative solutions with customers and internal operations, and improve customer retention and Gross profit for Land Product.Location: Shannon What will you be doing? Understand and meet customer requirements while delivering exceptional service.Manage all aspects of Direct Land Transport LTL & FTL and associated documentation.Operate DB Schenker IT Systems, Microsoft Office, and related tools.Adhere to company Quality Policy, maintain KPIs, and ensure compliance with standards.Generate client sales invoicing accurately and process costs & sales in a timely manner.Respond promptly and effectively to inquiries, escalating when necessary.Ensure compliance with Legal, Regulatory, and Company Standards, including H&S policies.Support onboarding of new clients and research new trucking partners for European trade lanes.Identify development opportunities, analyze customer trading patterns, and handle customer complaints.Maintain up-to-date Account management plans and profiles, managing customer quality reviews and invoicing/accounts receivable. Requirements About youPrior experience in a comparable or relevant position.Demonstrated expertise in the logistics/transport industry.Meticulous attention to detail.High levels of energy, sound judgment, and a drive to achieve with urgency.Exceptional relationship management and interpersonal abilities.Open-minded and consultative approach.Skillful in giving and receiving positive, constructive feedback.Capacity for creative problem-solving.Essential proficiency in strong Customer Service skills.What We OfferCareer paths and development opportunities20 days of annual leave and a day off for your birthdayPension scheme with up to 5% employer contributionEducation supportPrivate healthcare coverageNext StepsInterested in joining our dynamic team? Apply now by following the links and attaching your CV as soon as possible. Please note that we may begin reviewing applications before the job advert expires.At DB Schenker, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.Please be aware that candidates will undergo necessary right-to-work checks for the UK/Ireland, a 5-year referencing process, and a criminal records check. Benefits Professional DevelopmentWe’re strong believers in continual training and development for our people. After all, your success is our success.Work-life BalanceOur vacation and leave policies reflect our belief in proper work-life balance.Health InsuranceSchenker Ireland offers all employees a contribution to our private health insurance scheme.Pension ContributionsBoth employer and employee contribute to each person's pensionBike to Work SchemeAll employees can avail of the Bike to Work Scheme Our offer At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.