Noc Engineer (Level 2 Network Support)

  • Dublin
  • Dyne It Services

Description Job Title : NOC Engineer (Level 2 Network Support) Location : Onsite in Dublin

Key Responsibilities : Monitor, support, and maintain key infrastructure and systems, including data networks, telephony systems, mobile devices, and CCTV systems. Debug network issues at Level 2 (CCNA) and escalate as appropriate. Respond to technical assistance requests to diagnose and resolve end-user technical hardware and software issues. Manage and maintain vulnerability patch management infrastructure across all supported systems. Administer and implement software/firmware/driver updates to all supported systems. Utilize tools and procedures to deploy, configure, manage, and maintain servers, routers, and switches. Provide support and analysis for system troubleshooting, participating in major incidents, service restoration, and problem management. Conduct ongoing monitoring, analysis, and improvement of key network infrastructure (experience with Nagios preferred).

Requirements : Minimum of 2 years of experience as a CCNA level engineer. CCNA Certification required. Level 6 qualification in a relevant ICT discipline OR 2 years of relevant hands-on experience in ICT infrastructure and operations support. Experience with network infrastructure monitoring and support, technical and user support, technical infrastructure service design and delivery. Familiarity with tools such as Nagios is preferred. Availability to work in a shift pattern.

Salary : Salary ranges from 32k to 42k depending on experience and availability.