Level 1 Technical Helpdesk Support, Oracle Food & Beverage GBU - Fluent French/English required

Do you want to work with exciting customers in the food and beverage industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Oracle is a technology leader that’s changing how the world does business. We're looking for a strategic problem-solver to deliver post-sales support to our customers, helping them gain real value from the Oracle Electronic Support Service. You’ll be the main point of contact for new clients, introducing them to Oracle and building their relationship with our support teams. Career Level - IC1Why work at Oracle A competitive salary with exciting benefits Office and flexible working Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as life insurance and access to retirement planning An inclusive culture that celebrates what makes you unique What you’ll doWe need you to understand operating systems, hardware, software, networks, and how they work together. You’ll support our customers with technical and non-technical issues such as product compatibility, support, shipping, and electronic support fixes. Answer hospitality support calls and queries in French language Provide solutions to customers or pass their case to the relevant team Resolve issues in real-time where possible Manage escalations and advise our teams on customer issues Update cases in our customer database Communicate case progress to customers Meet or exceed individual and company targets Experience in POS Systems and from the Food & Beverage/ Hospitality environment as well as helpdesk support would be advantageous. Fluent French and professional knowledge Rotating shifts over 7 days- typically between 3 days per week in office required in either Galway or Dublin office At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.