Customer Support Executive

Exciting opportunity to work for our client in the Limerick area. Cpl are hiring a number of Customer Support Executives to join our clients' team for their Limerick office.This is a full time position - hours of work are 37.5 hours per week. Pension, healthcare, birthday leave, company discount and other benefits are available after an initial 3 month period. Hybrid working model - one week onsite and one week in the Limerick office upon successful completion of a six week training period. Contact centre experience is desirable but not essential - full training is provided. Excellent career progression opportunities arise within the company. Free onsite parking.RequirementsHybrid working model, one week remote and one week onsite.To support working from home a minimum of 5MB Broadband is required.Ability to travel to and from the Limerick Office in line with business needs.The PersonExperience in a contact centre environment is desirable but not essential. Full training and support is provided to get you settled.Comfortable talking to customers over the phone to resolve their query.Hardworking with a can do attitude.Self-starter - interested in your own personal development.First class problem solving skills, attention to detail with high work standards.Good typing skills and computer skills advantageous.Enjoy working in a fast paced environments, with lots of diverse challenges and opportunities.Ability to collaborate with your team through weekly meetings both onsite in the office and through teams.Specific Duties & TasksSupport customers by providing a great customer experience aligned to company values.Provide proactive updates to customers where required, ensuring a great experience.Engage with customers, be relentless in resolving their issue, minimising customer disruption.Support business growth by upselling/cross selling as the opportunity programme.Take ownership of the customer journey - provide a seamless customer experience.Contribute to your team and department performance through meeting targets.For more information or to apply please contact or call .#CplLimerickOfficeSupport