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Vice President, Customer Success - EMEADublin, IrelandDatadog is looking for a highly experienced VP of Customer Success, EMEA, to be based out of our Dublin office. This person will play a pivotal role in driving customer retention and growth at scale. Reporting directly to the SVP Global Customer Success, this leader will be responsible for leading and scaling the commercial segments of the CS organization in EMEA, overseeing a growing team of 50+ people. Revenue-minded, this person will have a track record of nurturing customer relationships at scale, delivering value for all stakeholders.At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. Expectations are 3 days/week in office. We value spending time with our customers meaning that travel is required for this role, up to 25% of the working year. What You’ll Do:Ultimately own customer experience, growth, and retention at scale across our EMEA customer baseLead second-line leaders, operating as a thought partner for all facets of team management, deal strategy, and customer escalations. Be a resource to Managers and Individual Contributors alike, stepping in to offer mentorship during complex mattersChampion a customer-first mindset, focusing on building long-term customer relationships and delivering value, all whilst driving product adoption and growth within accountsDrive a full cycle sales process and coach others to do the same, delivering against quarterly objectivesCollaborate with leadership in Sales, Product, Marketing, and Technical Support to align customer strategies, improve product offerings, and enhance the overall customer experience.Nurture relationships with key stakeholders, including C-level executives, within client organizations to understand their goals, challenges, and needs, and ensure ongoing value delivery.Create and implement scalable processes and best practices to optimize customer lifecycle management, onboarding, adoption, and renewal strategies.Who you are: Demonstrated ability to build and scale high-performing teams, meeting departmental objectives QoQExperience leading both first and second line leaders, acting as a mentor to all levels of managementStrong strategic thinking and business acumen, with the ability to translate market insights into actionable customer strategies.Exceptional communication, negotiation, and presentation skills.Results-oriented mindset with a focus on driving customer value and revenue growth Contract negotiation and revenue forecasting experience.Deep understanding of SaaS business models, customer lifecycle management, and customer success strategies. Experienced in sales process and methodologies. Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity.#LI-QF1