Group Protection Administrator

Group Protection Administrator Cherrywood, Dublin 18, PermanentAviva are now recruiting for a Group protection administrator. This a permanent position, and the important first interaction point facing Aviva’s Corporate partners. You will be administering policy renewals and interfacing with brokers via phone and email. Advanced English, both written and verbal, is a requirement of this position due to the substantial client communication element.You must have valid working Irish or EU working rights to be considered for this position, or a UK passport.We’d like all applicants to have some experience of a corporate administrative environment – Insurance experience would be ideal, financial services experience a strong preference. Ideally you will have experience working with excel. In return you’ll get to work in a great team environment, where you’ll be fully financially supported in your QFA studies (if you don’t already have them). This permanent position is based in Cherrywood, Dublin 18, so please ensure the location suits you before applying.A bit about the job:Provide high level technical and administrative support to the group protection teamDeal effectively with queries from our customers and brokers through effective communicationMake full and accurate notes of all conversations and ensure that they are acted on or passed on to the appropriate colleague without unnecessary delayTo prioritise and manage your own work to meet the varying needs of customers and brokersTo build relationships and deliver excellent customer experienceTo work closely with other members of the team so that both individual and team objectives are achievedTo identify and raise complaints and errors if they occurTo ensure compliance with Aviva’s Risk & Control environmentSkills and experience we’re looking for:High attention to detail with a good knowledge of ExcelCommitted to your career development and happy to be working towards gaining a QFA qualificationExcellent telephone and written communication skillsTo demonstrate how you put the customer first in your decision and problem solvingAbility to build positive relationships with internal and external stakeholdersEvidence of planning and time management skillsHigh energy and passion for customer service and deliveryAbility to work and deliver against deadlines while delivering an accurate result.What will you get for this role?  A competitive market leading salary depending on skills, experience, and qualifications Most of our people are smart working – spending around 60% of their time in our offices and 40% at home (dependent on your role)Generous pension (employee contribution matching of up to 14% if you contribute 8%)Annual performance related bonus and pay reviewHoliday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional daysNo weekend or evening shifts (include only if applicable to the role)Free car parkingGenerous Health & dental insurance contributions after six monthsAviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share SchemeCycle to Work benefit schemeTaxSaver Travel SchemeFamily friendly parent’s (matching paternity and maternity leave) and carer’s leave.Up to 40% discount for some Aviva products plus discounts for Friends and FamilyEmployee Assistance ProgrammeVolunteering daysProfessional qualification support and transparent career progression plansAviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.We flex locations, hours and working patterns to suit our customers, business, and you.Our smart working combines the benefits of flexibility with time together with colleagues.We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact tawan.chin@aviva.com