IT Specialist - Store & Customer

SummaryFrom our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.We are seeking a customer-focused, highly motivated, and technical IT Specialist to join our IT Store & Customer team. The successful candidate will be responsible for store and retail systems used in over 220 stores across the island of Ireland, identifying and implementing technical solutions to optimise business processes and supporting continuous improvement. We are looking for someone who can be a trusted technical lead, who understands business needs and is able to communicate complex technical details effectively.To be qualified for this role, you should hold a degree in a relevant field, like, Computer Science, IT or Software Engineering, or a minimum of 2 years’ experience in a similar role.What you'll doKeep the POS systems and customer facing solutions running smoothly in our storesManage new store openings and store modernisations to deliver the latest technology standards to our store colleagues and customers. Identify and implement efficiencies to business processes using technical solutions Provide comprehensive third level technical support for store and retail systemsDiagnose and troubleshoot problems including root cause analysis, testing of proposed fixes and follow up to ensure the problem has been resolvedConsulting with business departments on the introduction of new technologies and processes Coordination and execution of projects including the creation of technical concepts and relevant documentation Act as technical lead for cross departmental projects and ensure that IT policies and standards are adhered toManging relationships with selected vendors ensuring that service delivery meets all expectationsWhat you'll needRequired:Degree in a relevant field such as Computer Science, IT or Software Engineering, or a minimum of 2 years’ experience in a similar role with client-facing experienceProficient in Windows Operating Systems (Client\Server)Basic network knowledgeComfortable with learning new systems and applying them in every-day useA keen problem-solver with the ability to use critical thinking to find the most productive solutionUnderstanding of KPIs and SLAs with proven ability to adhere to themExcellent organisational and time management skillsExcellent presentation and communication skills with the ability to communicate with colleagues of all levelsExperience of working in or leading a project teamFull drivers license Desirable:Linux experience – Red Hat and CentOSAdvanced networking knowledge – Cisco, Huawei, Fortinet, BarracudaKnowledge of Oracle / SQL databasesKnowledge of scripting and automation tools desirable – PowerShell, Python, Ansible etc.Vendor certifications such as Cisco, CompTIA A+, Microsoft etc.German language skillsWhat you'll receiveThrough our salary system, we ensure pay equality across all positions at Lidl€49,500 rising to €63,000 after 3 years20 days holidays per annum rising to 25 days after two yearsPrivate employee medical insuranceCompany pension after one year of serviceFlexible start and finish timesInitial training and on-going development from an experienced team memberExcellent opportunities for career progressionIndividuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going developmentDynamic work environmentModern office facility with free parkingOn-site gym and canteenUp to 2 days remote working per weekMobile and broadband discounts with Three networkLidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.