1st-Level-Supporter/in,2nd-Level-Supporter/in

2nd-Level-Support, IT, 1st-Level-Support STREIT GmbH is one of the leading safety technology and occupational health services in Germany. As an owner-managed family business, our successful nationwide, cross-industry support is based not only on customer-specific concepts and innovative solutions, but also on the experience and motivation of our employees. We are expanding our team and are looking for in Bensheim Employee 1st & 2nd level support software applications (m/f/d) Your tasks: 1st& 2nd level support for software applications: You will handle support requests for our in-house software, both by telephone and in writing. This includes efficiently receiving, processing and resolving requests by phone and email, including the creation and monitoring of support tickets. Error analysis and finding solutions: You identify and analyze errors or application problems in our software and develop effective solutions to fix them. Your work contributes directly to improving the user experience of our employees and customers. Forwarding complex requests: For requests that go beyond your expertise, you will skillfully forward them to appropriate development teams and remain responsible for monitoring the resolution process. Documentation and training: You actively support the creation and updating of documentation and manuals for our software. You will also be involved in training users to strengthen their skills in using our software. Optimization of support processes: You identify potential improvements in the support process and work on their implementation to ensure efficient and effective support. Your profile: Professional competence: You have an affinity for IT. Experience in support or training, particularly in the area of software / IT, is an advantage. Software know-how: You have a good knowledge and understanding of software applications Communication skills: You are characterized by good communication skills and can convey complex technical content clearly and comprehensibly Solution-oriented: You are professional in your dealings with customers and employees. In the event of disruptions, you actively look for solutions and implement them efficiently. Ability to work in a team and initiative: You are a team player who can also work independently, quickly familiarize yourself with new topics and are willing to constantly learn new things. We offer you: A future-proof job in a successful, future-oriented, market-leading family business Responsible and varied tasks and exciting projects A permanent and secure employment contract An attractive salary An open working atmosphere with communication at eye level and short decision-making processes For us, employees are the company's most valuable resources. That's why we offer you a varied and challenging working environment with a high degree of personal responsibility and long-term security. Take your chance and become part of our team! We look forward to receiving your detailed application with a possible starting date and expected income. STREIT GmbH Ms. Katja Schweigert Lahnstraße 27 - 29 | 64625 Bensheim Phone: +49 6251 7098-0 | Karriere@streit-online.de www.streit-online.de