Senior Technical Product Manager for Quality Enablement and SRE

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Quality and stability are key to best in class customer experience, so the Toast Foundations Product Team is looking for an experienced Technical Product Manager to lead out our Quality enablement and SRE domains to help deliver the highest quality standards and exceptional resilience for the Toast SaaS product suite.In the Quality enablement domain, you will deliver best in class platform tooling and experiences across the test pyramid in order to drive measurable impact to key metrics including, escaped defects, change failure rate and #customer impacts. In the SRE domain, you will help drive the strategy and outcomes to ensure our applications are resilient and can proactively detect and remediate any issues. However, should any issues occur with our 3rd party or inhouse infrastructure and services, you’ll ensure that the teams have the right platforms and systems in order to recover in the shortest amount of time possible. This is a unique opportunity to drive both the quality and resilience platforms and systems and see those two areas drive a virtuous cycle of improvement in key quality and stability metrics. About this roll* (Responsibilities) Develop the long term strategy for quality enablement across the companyIdentify opportunities to improve key outcomes including reducing the number of escaped defects, reducing change failure rate and the number of customer impacts.Provide Test development frameworks and reference implementations for test development across ToastEnsure product development teams have the right feedback loops on quality and resilienceCreate the long term strategy for SRE tools and practices to help drive resilience and improve MTTD and MTTR metrics.Work with our customer experience and support teams to help identify areas of opportunities to improve quality. Do you have the right ingredients*? (Requirements) Experience driving company wide change and delivering value to the business with platform focused productsOutcome focused Product management experience with skills in user research, industry research and product frameworksKnowledge and experience of platforms, tools and best practices across the Test pyramidKnowledge and experience with SRE tools and processesAbility to measure and drive key performance metrics in quality and resilienceExcellent stakeholder and internal customer management skillsTechnical background and experience is a must for this roleBSc in Computer Science, CompEng or equivalent technical field Our Spread* of Total RewardsWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at .*We love a great bread/food pun#LI-Hybrid We are ToastersDiversity, Equity, and Inclusion is Baked into our Recipe for Success.At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.Bready* to make a change? Apply today!Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact .