Version 1 is having an incredibly successful 2023 and this is on the back of a successful 2022 and 2021. With growth through successful delivery, combined with an excellent set of core values that enable internal collaboration and make business straightforward are reasons to join Version 1. We have been incredibly successful in winning Public Sector business while expanding our existing Private Sector clients.
As a Junior Delivery Manager at Version 1, you will play a key role in ensuring the successful delivery of IT services to our clients. You will work closely with senior members of the service delivery team to oversee projects, manage client relationships, and ensure that service level agreements (SLAs), service commitments and project deliverables are met.
You’ll be responsible for: Assist senior delivery manager in managing client accounts and relationships. Manage the performance and quality of service commitments and deliverables to the customer. Monitor project timelines and deliverables to ensure that projects are completed on time and within budget. Ensure strict adherence to the customers methodologies, processes, tools, and frameworks. Act as a primary point of contact for clients, addressing any questions or concerns they may have. Collaborate with cross-functional teams, including development, testing, and operations, to ensure seamless service delivery. Assist in the development and implementation of service improvement initiatives and deliver value add to the customer. Track and report on key performance indicators (KPIs) to measure the success of service delivery efforts. Assist in preparing and delivering client presentations and reports. Stay informed about industry trends and best practices in service delivery and IT management. Weekly overview and delivery assurance meeting.
Monthly and quarterly governance review meetings.
Consulting Mindset or Experience in consulting Bachelor's degree in a relevant field (e.g., IT, business administration). Previous experience in a customer-facing role is preferred. Strong communication and interpersonal skills. Excellent organizational and time management abilities. Ability to work effectively in a fast-paced, dynamic environment. Knowledge of IT service management frameworks (e.g., ITIL) is a plus. Proficiency in project management tools and software. Willingness to learn and grow within the role.