Hotel Receptionist

  • Dublin
  • Rochestown Lodge Hotel
Position:  Hotel Receptionist (Full-Time Permanent) Location:  Rochestown Lodge Hotel, Dun Laoghaire, County Dublin   Rochestown Lodge Hotel are looking for an experienced Hotel Receptionist to work as part of our wonderful team.   Our Hotel Rochestown Lodge Hotel is ideally located on the fringe of Dun Laoghaire town and short distance to Dublin city centre. The modern three star hotel offers 900 spacious guest rooms, bar restaurant and a selection of meeting rooms. Facilities in the hotel include a 15 metre deck level swimming pool, gym and Spa. The Role Always there to lend a helping hand, the receptionist can leave the best of impressions on our guests through friendly and helpful interactions. The receptionist role can also be one of the most rewarding and enjoyable roles that people can bring their own touch to. We are looking for someone who is a professional and polished individual with excellent communication and presentation skills. The successful candidate will have at least 2 years hotel reception experience. You will demonstrate excellent customer service as well as the initiative required to multi-task in this busy environment. This role is made for you to make it your own. Responsibilities will include:  To greet guests in a warm, friendly manner To check in and out guests efficiently and quickly Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests To take reservations correctly, noting any special requests To promote and sell the Hotel's facilities at all times To ensure billing is correctly done to the agreed standards To deal with any guest complaints, queries, and suggestions quickly and efficiently. To handle all departmental floats and safe deposits, maintaining high levels of security To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc Effective communication with other employees to ensure the day-to-day business runs smoothly    Ideally we are looking for a candidate who will:   Previous experience working within a hotel reception Demonstrate strong organisational skills and excellent customer service etiquette. Be professional in approach and capable of working on your own initiative   This is a full time permanent position, the nature of the industry means that this role will include a variety of shift & weekend work.   Why Work With Us?   We are a team of talented professionals who work well together and we are a fun team to work with. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.   Just some of the benefits of working in our hotel;   Excellent Hotel staff rates across Ireland, UK & Continental Europe Discounted Health Insurance Staff Meals Friends & Family rates available Canteen facilities Free Car Parking Extensive in-house training Fun working environment Excellent company with great opportunities for progression in Irish owned company Career growth opportunities within PREM Group, one of Ireland's largest Hotel management companies   How to Apply If you are interested in this position and would like to apply, please forward your CV through this website. We look forward to hearing from you!