Receptionist

Druids Glen Hotel and Golf Resort wish to recruit an experience Front Desk Agent to work within our successful Front Office Department. We require a team member who is focused on customer care & enjoys ensuring that every guest departs satisfied.  The Candidate:  The ideal candidate for this role will be a confident, organised person who has excellent attention to detail and customer care skills. A flexible attitude towards shift work is essential as midweek and weekend work is involved. Responsibilities: Greet guests immediately upon arrival and anticipate assistance that may be required. At all times strive to represent Druids Glen in a professional manner. Handle guest requests efficiently. Perform duties according to Resort policies, procedures and standards. Be knowledgeable about daily Resort Operations. Be knowledgeable about guest rooms, locations, amenities, features and all other services offered by the Resort. Operate Hotsoft and have a working knowledge of Volante. Be empowered to solve issues as they arise. To practice gracious hospitality and promote goodwill by being friendly, courteous and helpful to guests and colleagues. Answer phones according to Resort standard. Ensure the cleanliness of the front desk area and back office at all times. A flexible attitude to working days and shifts in accordance with the departmental rota.   Experience: Previous Hotel Front Desk experience is desired for this role. Strong communication skills both verbal and written is essential. Experience with Hotsoft is desirable and a distinct advantage. A full clean driving licence is desirable but not essential. In return we offer excellent employee benefits including:         Complimentary Health Club and pool membership.         Complimentary golf on both Druids Glen and Druids Heath courses.         Discounted golf and health club rates for friends and family members.         Career Development and Training         Rewards for personal achievement in sport         Rewards for personal achievement education         Rewards for personal achievement in community activity         Length of Service Rewards         Internal Training Rewards         Upselling & Other Departmental Rewards         Discounted Spa treatments         Educational Assistance - for Hospitality & other professional courses         On-site Gym         Bike to work scheme & other commuter plans         Meals during shifts         Free on site tea/coffee         Free parking         Healthy Snacks         Staff Discounts on accommodation in our Sister Properties         Opportunities for advancement & Career Development         Employee Recognition         Achievers of the Year         Leaders of the Quarter         Achievers of the Month         Departmental Star of the Month         Employee Referral Bonus         Financial Planning Resources         Team & Departmental Rewards The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the team it employs. The success of Druids Glen, we believe, depends on the commitment of each and every member of the team to practice teamwork, mutual respect, responsibility and professionalism. If you have previous experience and would be interested in the opportunity of career advancement within a 5 Star property contact us today, we look forward to hearing from you.